We only spent one night here with breakfast while passing through. The access to the hotel is quite nice, but there is only one ramp where cars pile up and block each other. The hotel does not help you with your luggage or parking. They just give you the location of the parking spaces and leave you to your own devices. The staff at reception are short-tempered, almost unfriendly, and do not speak enough English or German. So far, not worthy of a 5-star hotel. The hotel is quite old and therefore has its own charm, which we generally appreciate. In this case, however, it feels like nothing has been done to the hotel for 100 years. The rooms are beautiful and match the pictures, large, spacious and clean. The hotel is on the mountain, so you have a wonderful view of the city. The spa area needs a lot of renovation, it is moldy and worn. In addition, the area is very small and can only accommodate a few hotel guests. We did not like the breakfast atmosphere at all. You are left to your own devices and have to look for your own seat or fight for it where there are no seats at all. Only the main room was opened, although there are two adjoining rooms. The staff are extremely unfriendly, the coffee is awful and the whole atmosphere is like a train station hall. The hotel is a meeting point for coffee trips from all over Germany and the average age is 80+. For the low price we paid, it was OK, but nothing more.
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