Wernerbrox1
April 10, 2024
A venerable, huge building on a hill above Karlovy Vary. This is where the elite met for spa trea**ents. An old, very beautiful house in the style of a castle. The garden around it is very well maintained. You can get to the city by cable car, which is free for hotel guests. Every 15 minutes. All the buildings are very harmonious, well maintained, cleanly connected and accessible. The corridors and rooms are clean and confirm the 5 stars. French balconies allow an attractive view of the city! The spa, indoor pool, sauna and whirlpool are clean, bright and well equipped. It is doubtful whether the sauna would be sufficient for 9 people if it were occupied more. We had the sauna, whirlpool and indoor pool practically to ourselves. Breakfast was a little hard work but ultimately OK. I would have expected more for a 5-star hotel. Sausage, cheese and pastries were very rudimentary. The bagels were not fresh. No scrambled eggs. The staff were grumpy. The ambience was not right. We found that out the night before in the Paris restaurant. The waiter actively scared us away, even though/because? no one was there. He condescendingly sent us to the restaurant next door to get our fill, which we didn't want to do. So no sales anywhere. That doesn't fit into the overall picture. The building and surroundings are OK, but the final touches are missing everywhere.
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