Best Hotels near Planetarium South Tyrol, Karneid

Excellent value hotel and a great location for exploring the Italian Alps. We had everything we needed for a comfortable stay. The place was clean, cozy and incredibly warm, which was appreciated given the -9 degrees outside. The staff were friendly and accommodating. The buffet breakfast included in the price had a great variety of hot and cold food, good coffee, pastries, cakes and fresh fruit. Would gladly come back again.

The room is clean and comfortable, check-in and check-out are very convenient and fast, if the staff is not there, you can check in independently. After 11 o'clock in the evening, the front desk will be off work. If you are hungry, you can only buy food in the vending machine. Not in the very central location of Bolzano, but only a little more than a little more than a little more than ten minutes walk, take the train to Bolzano Bozen, very fast, so the overall Lago di Braies or suceda is still very convenient

The hotel is really nice and the rooms big and well furnished, normally is also one of our favourites on the way home, however this time we were very, very disappointed!! Even if the check-in was done very professionally and the lady was very nice we had to wait until all documents were manually entered into the system. We came from 3 hour queue on the highway and honestly would have appreciated if the process would have been smoother (e.g. make a copy of the documents or just scan them into the system). When we asked why, we got told that privacy laws obliged them to do so… privacy just requires the company to ask for consent to keep the data for the minimum amount of time required to fulfil the purpose for which the information were collected, honestly this procedure could be easily improved, as I had to sign anyway for different consent (I’m currently employed as Privacy Engineer). In the morning even if we had a suite and are Mariott preferred guests, as we could only enter the room late at night we wanted to sleep over but got 4 different persons knocking at the door from 10 onwards…one even entered the room to check the minibar with us inside…is true we did not put the “do not disturb in the door” but first of all the floor supervisor should coordinate with the reception to know which guest has left the room and which has not, and second after the first person knocked the info should maybe be shared with the others…paying 300€ for one night and getting asked “when are you leaving the room” 4 times is not my idea of premium hospitality! Last at check out was not asked how was the stay, was not thanked for staying with them…when asked to talk to the FO mgr to complain I got told that the Room Division mgr was having lunch and I should wait 30-40 minutes before talking to him… ne only on my insistence I got to talk to him. not sure where they learned to work in a hotel but this is not my idea of premium experience…once again I hope the single persons will not be blamed as here is more an issue with processes and training than single Persons.

We stayed for 5 nights in the X-Alp hotel during our summer holiday/honeymoon. Everything was perfect! The staff helped us to plan our daily activities and they're extremely friendly and helpful both in the reception and in the restaurant. The spa section was tastefully decorated and a perfect ending for an active day on the mountains. The breakfast wasn't so versatile, but you find every morning something to fill up your plate. The best thing in the breakfast was the cake table with several different tasty pleasures. Kiitos, kaikki oli erinomaista! :)

DO NOT RESERVE THIS HOTEL! They are unkind and not professional on any level. I asked for a link to pay and they sent me an email saying to stay calm and expect a vacation without stress— the same day I asked to pay, they cancelled my reservation without telling me, and now we have nowhere to stay and I will miss a client call due to their ridiculous oversight. Do not trust these people. Do not reserve this hotel.