Guest User
September 10, 2023
On the Ostrovok booking service, I chose the hotel based on the photographs, which were very attractive. After confirming my booking, I was sent details of my room with the same beautiful photos. What turned out to be reality. The room did not correspond to what I booked at all. The view of the mountains turned out to be a view of the wall of a house with hanging laundry and some kind of trash heap. The room was terrible, a tiny kennel, without the promised sofa, without the promised kitchen, with poor furnishings, broken plumbing. I contacted Ostrovok support, through whom I booked, but they refused to provide me with another room. The money was not returned either. We left there the next day. Beware of this hotel and the Ostrovok service. RU. Intention to go to court for ruined vacation
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