Rezen Hotel, Kashgar Ancient City Scenic Area

Rezen Hotel, Kashgar Ancient City Scenic Area Reviews

Rezen Hotel, Kashgar Ancient City Scenic Area

No. 1 Tuman Road, Kashgar, Xinjiang, ChinaView Hotel Details
Rezen Hotel, Kashgar Ancient City Scenic Area
Rezen Hotel, Kashgar Ancient City Scenic AreaRezen Hotel, Kashgar Ancient City Scenic AreaRezen Hotel, Kashgar Ancient City Scenic Area
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Rezen Hotel, Kashgar Ancient City Scenic Area Guest Reviews

4.6/5
Very Good
2516 review
Verified reviews
Location4.6
Amenities4.6
Service4.6
Cleanliness4.6
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All reviews(2516)
Positive reviews(2433)
Reviews with photos/video(837)
Convenient location(261)
Friendly front desk staff(186)
Delicious breakfast(114)
Convenient parking(75)
Large rooms(44)
Close to scenic area(37)
Well decorated(36)
Loved the city views(28)
Negative reviews(83)
Guest User
Panoramic Mini-large Bed Room In The Ancient City
Stayed in May 2024
Travel with friends
39 review
3.2/5
Posted on May 18, 2024
Stay 2 nights, during the 2nd day after breakfast, we cannot go back to our room, need to reset….my friends also have this problem. No Room cleaning services, when came back at about 2pm, still not yet did it, need to remind and remind..
Response from Property: Dear guest, I'm sorry that this stay experience did not meet your expectations. Your new perspectives on our hotel will help us continue to improve our guest experience. We will be more attentive and strive to bring you and other guests a better experience. Check-in experience. welcome next time! Thanks.
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chingching2035
Exquisite Superior Queen Room
Stayed in May 2024
Travel with friends
14 review
3.0/5
Posted on May 22, 2024
The hotel shares the same elevator as the commercial offices in the same building, which is pretty old. Overall, the cleaning wasn’t done properly. My friends who stayed at an upper floor, however, had a much cleaner room.
Response from Property: 親愛的顧客,感謝您選擇入住我店。對入住中出現的問題我們表示最真摯的歉意,保潔方面我們一直有在嚴格檢查,但是工作中可能難免會有疏漏。如果您在入住過程中發現對衞生有不滿意的地方我們希望您能指出,督促大家工作更好服務於您的入住,正是您的監督和指點讓我們不斷改進。期待您的下次光臨!
Theerawat
Guestroom (Double Bed)
Stayed in Jun 2024
Travel with friends
61 review
5.0/5
Outstanding
Posted on Jun 2, 2024
good location close to old town
Response from Property: 尊敬的賓客,您好,感謝您入住喀什古城景區麗呈酒店。我們知道正是點點滴滴的細節才能讓您的住宿體驗更加舒適,我們將再接再厲為賓客提供更優質的服務。希望不久後能再次見到您!
andymai
Jingyi Double Room
Stayed in Oct 2024
Couples
18 review
1.0/5
Posted on Oct 5, 2024
Parking is difficult, hygiene is poor, the hotel has no windows and smells bad. It costs 600 yuan on National Day, and the service attitude is poor. We asked to check out, but they were told directly that we could not refund. You don’t have to stay. If you don’t believe in evil, you might as well stay for a day. Recommended
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Response from Property: Dear guest, hello, thank you for choosing Kashgar Ancient City Scenic Area Licheng Hotel. We are very sorry that your stay did not meet all your expectations. We have fed back your questions to the relevant hotel departments for investigation and follow-up. At the same time, our hotel will speed up the pace of updates to provide guests with a better and more comfortable stay. I hope you can stay at our hotel again next time and see our progress. Wish you a happy life!
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Anonymous User
Deluxe Queen Room With City View
Stayed in Jul 2024
Family
12 review
3.0/5
Posted on Jul 28, 2024
Environment: routine! The city view room is not an ancient city view room, but a modern city view room. The sign lights outside the window will not go out at night! Services and facilities: 1. The breakfast coupons were not printed enough, but I found out the next day that no breakfast coupons were needed! 2. The room card was not prepared enough. I asked for a second room card, but there was none. 3. The photography shop downstairs is full of tricks, saying it’s x number of negatives and x number of refined photos. But they won’t give you raw files (they call them original films and charge a few hundred yuan), nor will they give you extra shots (for example, if you take x+10 pictures). You will be charged a fee to give you extra shots but no retouching ( They say they don’t promise “shoot more and send more”). 4. The glass of the observation elevator is so dirty!
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Original TextTranslated by Google
Response from Property: Dear guest, I am very sorry that I did not bring you a satisfactory stay experience. The hotel is located near the scenic area of ​​Kashgar Ancient City. Some of the hotel room types can have a panoramic view of the ancient city (Executive King Room with Panoramic View of the Ancient City, Executive Twin Room with Panoramic View of the Ancient City. Family room with panoramic view of the ancient city), looking forward to your visit again!
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ayguly
Guestroom (2 Beds)
Stayed in Jul 2024
Family
7 review
2.2/5
Posted on Jul 20, 2024
If you go by car, there is no parking space at all. The stairs from the ground to the hotel are very high and have to be climbed, making it inconvenient to check in. The room we stayed in had no windows, so there was really no crack at all and it was quite oppressive. When I was washing up at night, water leaked all over the floor under the basin, which affected my rest. I ran out of shampoo halfway through the shower. The hotel elevator took a long time to wait.
Original TextTranslated by Google
Response from Property: Thank you for choosing Lichen among the vast number of hotels, and thank you for your careful discovery and careful sharing. We take the questions you have raised very seriously, and we will actively rectify all outstanding matters and strive to provide guests with a better stay experience. We will keep your advice in mind and look forward to your next visit.
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Guest User
Guestroom (Double Bed)
Stayed in May 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on May 13, 2024
The room was very tidy and clean. The toilet and shower were very clean, and the front desk lady was very helpful. The breakfast was very rich with staples, vegetables and fruits, and you could choose a TV. It was a very comfortable stay. My favorite thing about this hotel is the sightseeing elevator. The night view of the ancient city is amazing. I will stay here again next time.
Original TextTranslated by Google
Response from Property: Dear guests, thank you for choosing to stay at the Licheng Hotel in Kashgar Old Town and giving us such a high evaluation. We will continue to work hard to provide you with a better stay experience. We sincerely look forward to your visit again and wish you all the best!
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Guest User
Guestroom (2 Beds)
Stayed in May 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on May 10, 2024
I decided to go to southern Xinjiang on a whim. There are many hotel options near the ancient city of Kashgar. After a long time of selection, I chose the Licheng Hotel, which is closest to the east gate of the ancient city. The hotel is clean and the front desk lady has good service. Because I arrived early and the room was not cleaned yet, I upgraded the room on the spot. When I checked in, the floor service manager recommended information about eating, drinking and playing in the surrounding area. It was so friendly. The ancient city is just a short walk away, so I don’t have to worry about returning late. I will come to this hotel next time I come to Kashgar. The transportation is convenient and worth recommending!
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Original TextTranslated by Google
Response from Property: Dear guest, hello, thank you for staying at the Rezen Hotel in Kashgar Old Town. We know that it is the little details that make your stay more comfortable. We will continue to provide guests with better services. Hope to see you again soon!
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Guest User
Guestroom (2 Beds)
Stayed in May 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on May 10, 2024
The location of the hotel is perfect. It is worth mentioning the sightseeing elevator! You can see the whole ancient city. It is a pleasure to take the elevator when staying here. The sanitation is also very clean. When I asked about the location of the laundry room, the housekeeper said that she could help wash it and send it up. She is so nice~
Original TextTranslated by Google
Response from Property: The most beautiful thing is not to keep time, but to keep memories. Seeing that you had an unforgettable journey at Xiaoli's home and praised Xiaoli highly, your praise touched Xiaoli's heart and instantly filled us with energy. It was really a happy and beautiful day. May your future life be gentle and romantic. I look forward to meeting you again.
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Wusuowei0128
Deluxe Room - With View (2 Beds)
Stayed in May 2024
Family
12 review
5.0/5
Outstanding
Posted on May 9, 2024
I was very impressed by the Regent Hotel. From the moment I stepped into the hotel, I could feel the enthusiasm and professionalism of the staff. Their smiles and greetings made me feel warm. The room was very comfortable and allowed me to get a good rest. The environment of the hotel was also very elegant, and both the lobby and the corridors of the guest rooms were exquisitely decorated. The catering was also excellent, with a rich variety of breakfasts and delicious tastes to meet the needs of different people. In addition, the hotel's location is also very convenient, with complete supporting facilities around it, and it is very convenient to travel. In short, this is a satisfactory hotel, and I will definitely choose to stay here next time I have the opportunity. Highly recommended to everyone!
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Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you very much for staying at the Rezen Hotel in Kashgar Ancient City Scenic Area! Thank you for taking the time out of your busy schedule to leave us your valuable comments. We are honored to know that you are generally satisfied with your stay. We will continue to work hard to provide you with more professional services and detailed experience to make your journey perfect! Looking forward to seeing you again!
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Guest User
Deluxe Room - With View (Double Bed)
Stayed in May 2024
Family
8 review
4.5/5
Great
Posted on May 11, 2024
The room view is 100 points. You can see the ancient city and Kunlun Tower. The space is also large. There is a hotel-exclusive parking space. There is a hot pot restaurant on the second floor that is quite good. We ate there twice during our stay in Kashgar. Minus points: When checking out, we were told that the large bottle of Nongfu Spring in the room was charged, but! There was no price mark in the room. There were four price tags in the room, but there was no Nongfu Spring. We saw that the ones in the small refrigerator were all charged, and there was no mineral water. We thought that Nongfu Spring was free mineral water, but it turned out not to be, so this hotel did not provide free bottled water.
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Original TextTranslated by Google
Response from Property: Dear guest: Hello! First of all, thank you for your evaluation and feedback on our hotel. We apologize for the problem you reported. The large bottle of mineral water and soda water in the hotel room are charged. There is a price tag in the room. The small bottle of spring water in the room is free. If the room is not enough, please call the front desk. Our staff will meet your needs as soon as possible. We look forward to your next visit!
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Guest User
Exquisite Superior Queen Room
Stayed in May 2024
Couples
7 review
4.3/5
Very Good
Posted on May 6, 2024
The room with a view of the ancient city does have a view of the entire ancient city, but due to the weather, you can't see much at night, but you can see it during the day. The weather was bad on the day of check-in, and it looked gray. I don't know why the drainage pipes in the room were so noisy. When I was sleeping at night, someone upstairs was washing up. The drainage pipes were gurgling. Overall, it was OK.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for staying at the Licheng Hotel in Kashgar Ancient City Scenic Area! Thank you for taking the time out of your busy schedule to leave us your valuable comments. We are honored to know that you are generally satisfied with your stay. We will continue to work hard to create unforgettable travel memories for you and look forward to seeing you again!
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Guest User
Guestroom (Double Bed)
Stayed in Apr 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Apr 27, 2024
This is my first time to Xinjiang. I stayed at the Licheng Hotel next to the ancient city. I really felt the enthusiasm of the Xinjiang people. The security guard was very considerate and helped us with our luggage. The handsome guys and beautiful girls at the front desk provided great service and enthusiastically introduced the tourist attractions in Kashgar. I was very satisfied with this stay. I will come back from Taxkorgan in two days and stay here again!
Original TextTranslated by Google
Response from Property: All encounters are long-lost reunions, and all separations are waiting for this love. Your love and affirmation of the Licheng Hotel in Kashgar Ancient City Scenic Area has made us move forward one step further! It is our honor to provide you with high-quality services and comfortable feelings. We sincerely hope that you can continue to stay in our hotel when you visit Kashgar again! I wish you a happy life!
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Anonymous User
Guestroom (Double Bed)
Stayed in Apr 2024
Travel with friends
7 review
5.0/5
Outstanding
Posted on Apr 27, 2024
I stayed in many hotels, and this one was the most satisfactory. I came here mainly for fun. The front desk staff patiently introduced nearby attractions, famous snacks, and even explained the route very clearly. When checking out, we also extended the check-out time for free, which was very thoughtful for people who took a flight in the afternoon!
Original TextTranslated by Google
Response from Property: The most beautiful thing is not to keep time, but to keep memories. Seeing that you had an unforgettable journey at Xiaoli's home and praised Xiaoli highly, your praise touched Xiaoli's heart and instantly filled us with energy. It was really a happy and beautiful day. May your future life be gentle and romantic. I look forward to meeting you again~
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Guest User
Guestroom (Double Bed)
Stayed in Apr 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Apr 26, 2024
The room is spacious and bright, the facilities are very new, the surrounding environment is also good, it is very convenient to eat and play, it is very close to the ancient city scenic area, it is worth a visit. At 1 pm, we arrived at the Dalicheng Hotel and immediately went to the Yangcun Restaurant downstairs to eat a bowl of pilaf, which tasted good; for dinner, we had the famous local mutton offal, mutton trotters, and yogurt rice dumplings in the food street in the ancient city, and enjoyed a wonderful day; the hotel is clean and tidy, and the service staff is very good. It is worth coming again next time.
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Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you for choosing the Licheng Hotel in Kashgar Old Town. We are very happy that we can make you stay comfortable and at ease. The hotel's quality service and complete supporting facilities are all designed to make you feel the warmth of home and enjoy a quality life. We work 100% for your satisfaction and look forward to your next visit!
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