Grand Mercure Nara Kashihara

Grand Mercure Nara Kashihara Reviews

Grand Mercure Nara Kashihara

652-2 Kume cho, Kashihara City, Nara Prefecture, 634-0063, JapanView Hotel Details
Grand Mercure Nara Kashihara
Grand Mercure Nara KashiharaGrand Mercure Nara KashiharaGrand Mercure Nara Kashihara
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Grand Mercure Nara Kashihara Guest Reviews

4.3/5
Very Good
84 review
Verified reviews
Location4.2
Amenities4.1
Service4.4
Cleanliness4.4
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Positive reviews(34)
Reviews with photos/video(12)
Awesome stay(9)
Clean and tidy(7)
Awesome rooms(7)
Great service(5)
Negative reviews(1)
Anonymous User
Classic Room, Japanese style, 4 futon beds, City side
Stayed in Oct 2024
Solo travelers
27 review
4.0/5
Very Good
Posted on Oct 5, 2024
The room was big by Japanese hotel standards but the furnishings and panels were rather dated. They have a nice happy hour from 3-6pm with drinks and snacks
Response from Property: Thank you for choosing Grand Mercure Nara Kashihara from among the many facilities available.We are glad to see that you enjoyed our welcome lounge.All of our employees are looking forward to your next visit.Grand Mercure Nara Kashihara Front Desk Staff
Armysun
Classic twin Room with 2 single beds and 1 sofa bed, City side
Stayed in Aug 2024
Family
7 review
4.0/5
Very Good
Posted on Aug 8, 2024
Big and clean hotel with great service, nice breakfast choices
Response from Property: Thank you for choosing Grand Mercure Nara kashihara from among the many facilities available. We are glad to see that you enjoyed our buffet. All of our employees are looking forward to your next visit.Grand Mercure Nara Kashihara Front Desk Staff
1180957907
Classic twin Room with 2 single beds and 1 sofa bed, City side
Stayed in Sep 2024
Business travelers
93 review
5.0/5
Outstanding
Posted on Sep 21, 2024
The hotel room is large and the location is also very good, next to the station, a two-minute walk. The hotel lobby is magnificent, and the lounge is free for guests in the afternoon and evening, which is very good!
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Response from Property: Thank you very much for choosing Grand Mercure Nara Kashihara amongst all hotels.Thank you very much for taking the time to write us a review.We are delighted to hear that you had a relaxing stay with us.All of our employees look forward to welcoming you again.Grand Mercure Nara Kashihara Front Desk Staff
Chaosanmusizhe
Classic Room, Japanese style, 4 futon beds, City side
Stayed in Sep 2024
Solo travelers
11 review
4.5/5
Great
Posted on Sep 10, 2024
The lobby of a five-star hotel, the restaurant of a four-star hotel, the room of a three-star hotel, the air in the bathhouse is a bit stuffy and uncomfortable, the free supper at night is very good
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Response from Property: Dear reviewer, Thank you very much for staying at Grand Mercure Nara Kashihara. We also appreciate you taking the time to leave us a review. We are delighted that you enjoyed the dinner buffet during your stay. Our hotel buffet uses local ingredients and offers a wide variety of dishes. We will do our utmost to ensure that you are pleased whenever you visit. We hope that you will continue to patronize us in the future. We hope that you will choose Grand Mercure Nara Kashihara the next time you visit Nara. All our staff look forward to welcoming you back. Thank you for your review. Grand Mercure Nara Kashihara Front Desk
Guest User
Classic twin Room with 2 single beds and 1 sofa bed, City side
Stayed in Aug 2024
Family
2 review
4.7/5
Amazing
Posted on Aug 25, 2024
The staff were very friendly and I had a pleasant stay. However, when I was paying, I noticed that they gave me the wrong bills, the same ones I received as change, twice in a row. I wish they would be more strict with money.
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Response from Property: Dear reviewer, Thank you very much for staying at Grand Mercure Nara Kashihara. We also appreciate you taking the time to leave us your feedback despite your busy schedule. We are very pleased to hear that you had a pleasant stay. However, we would like to sincerely apologize for the inconvenience caused by the front desk staff's response upon check-out. We take your feedback seriously, and will pay more attention in the future to ensure that we do not cause any inconvenience to our customers. We hope that you will choose Grand Mercure Nara Kashihara the next time you visit Nara. All our staff look forward to welcoming you again. Thank you for your review. Grand Mercure Nara Kashihara Front Desk
Meteor_ovo
Classic twin Room with 2 single beds and 1 sofa bed, City side
Stayed in Aug 2024
Solo travelers
8 review
4.8/5
Amazing
Posted on Aug 22, 2024
I originally booked this hotel for my trip to Yoshinoyama the next day, but unexpectedly found it to be a very cost-effective hotel. It is very close to Kashihara Jingu Station and very convenient. The room is very clean and spacious, and the front desk staff is very nice. The hotel's breakfast is highly recommended, with a lot of options. I highly recommend booking a room with breakfast (you can consider whether it includes dinner, but it is also very convenient). The small shop in the lobby on the first floor is also worth a look. It seems that many guests are Japanese family friends from nearby who come here to take a bath and rest. In short, it is quite good. But... Ctrip official! ! ! ! ! ! ! You marked the wrong zip code for this hotel! It should be 634-0063! The zip code you gave is in Wakayama... Thanks to this wrong zip code, I filled in the wrong VJW and was stuck when entering the country, wasting half an hour (mumbling)
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Response from Property: Dear reviewer, Thank you very much for staying at Grand Mercure Nara Kashihara. We also appreciate you taking the time to leave us a review. We are very pleased to hear that you had a relaxing stay. We are also honored to receive your compliments regarding the staff's customer service and the cleanliness of the hotel. All of our staff will do our utmost to ensure that you have a relaxing stay whenever you visit. We hope that you will choose our hotel the next time you visit Nara. All of our staff look forward to welcoming you back. Thank you for your review. Grand Mercure Nara Kashihara Front Desk
Guest User
Classic Room, Japanese style, 5 futon beds, City side
Stayed in Jul 2024
Family
5 review
4.3/5
Very Good
Posted on Aug 21, 2024
We went to see the deer in Nara and chose this hotel. I don't like tatami very much. The quilt and cover of their bed separated in the middle of the night. It was not only me but also my children. It was a bit annoying. We took a bath in the hotel soup and ate the hotel buffet. The plates in the buffet restaurant were really good-looking and very appetizing. There were also various drinks. If you look at the price, the buffet is not cost-effective, but the buffet is still very pleasant overall.
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6/8
Response from Property: Dear Reviewer, Thank you for staying at Grand Mercure Nara Kashihara. We also appreciate your review. We hope you enjoyed your stay. We are very happy that you enjoyed our hotel buffet. We will continue to do our best to provide the best service possible. We hope that you will choose Grand Mercure Nara Kashihara the next time you visit Nara. All our staff look forward to welcoming you back. Thank you for your review. Restaurant Manager, Grand Mercure Nara Kashihara
Guest User
Classic Room, Japanese style, 4 futon beds, City side
Stayed in Sep 2024
Couples
4 review
5.0/5
Outstanding
Posted on Sep 19, 2024
The hotel is very spacious, with a whole Japanese-style room and a window sill to enjoy the night view. The hot spring sauna is also very good, which is very relaxing. The price is quite cheap if you book in advance. It is about an 8-minute walk from Kashihara Jingu Shrine. The attractions are friendly, and the JR train station is opposite the hotel. The transportation is convenient. There are buses after 12 o'clock in the evening. Highly recommended!
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Anonymous User
Classic twin Room with 2 single beds and 1 sofa bed, City side
Stayed in Aug 2024
Family
4 review
2.5/5
Posted on Aug 28, 2024
The large communal bath was hot. The location was completely different from the photos. The breakfast had a wide variety and my family was satisfied. The room was old and dusty.
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Response from Property: Dear reviewer, Thank you very much for staying at Grand Mercure Nara Kashihara. We also appreciate you taking the time to leave us a review. We are very pleased that you enjoyed the breakfast buffet during your stay. However, we are very sorry about the room cleaning. We will do our best to avoid causing any inconvenience to our guests in the future. We will do our utmost to ensure that you have a comfortable stay whenever you visit. We hope that you will continue to patronize us for many years to come. All our staff look forward to welcoming you back to our hotel. Thank you very much. Grand Mercure Nara Kashihara Front Desk
Guest User
Classic twin Room with 2 single beds and 1 sofa bed, City side
Stayed in Jul 2024
Family
27 review
4.7/5
Amazing
Posted on Jul 19, 2024
The hotel has no laundry room, the Wi-Fi signal is not very good, everything else is good
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Response from Property: Dear Reviewer, Thank you very much for staying at Grand Mercure Nara Kashihara. We also appreciate you taking the time to leave us a review. We are very sorry to hear that the WiFi was not working properly during your stay. We will recheck the condition and make every effort to avoid causing any inconvenience to our guests. We hope that you will choose our hotel again the next time you visit Nara. We look forward to welcoming you again. Thank you. Grand Mercure Nara Kashihara Front Desk Staff
Meijia
Classic twin Room with 2 single beds and 1 sofa bed, City side
Stayed in Apr 2024
Travel with friends
5 review
3.5/5
Posted on May 26, 2024
I was able to use the free lounge and had a great day. As for breakfast, I had too much fun in the free lounge yesterday and wasn't able to eat much, but the pancakes and other dishes were very delicious. I enjoyed more than just pancakes at breakfast here.
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Response from Property: Dear reviewer, Thank you for staying at Grand Mercure Nara Kashihara. We also appreciate your review. We are very happy to hear that you had a relaxing stay. All of our staff will continue to strive to ensure that you are satisfied whenever you visit. We hope that you will continue to patronize us for many years to come. We look forward to welcoming you back again. Thank you very much. Grand Mercure Nara Kashihara Front Desk
Alexander Derendyaev
Classic Room, Japanese style, 4 futon beds, City side
Stayed in Apr 2024
Couples
13 review
5.0/5
Outstanding
Posted on Apr 17, 2024
A very pleasant hotel in a strategic location. It is convenient to get to Yoshino, Osaka, and Nara-Kyoto. The hotel is large, our room was in Japanese style and also very large (by Japanese standards), everything was as it should be. There was an onsen, but we didn’t have time to get there.
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Response from Property: Thank you very much for staying at Grand Mercure Nara Kashihara. We appreciate your thoughtful feedback. We are very pleased to see that you were satisfied with your stay. Our hotel is located about a 1-minute walk from the east exit of Kashihara Jingu-mae Station. We are pleased that everyone was pleased with the accessibility. We hope that you will use our hotel again the next time you visit Nara. We look forward to welcoming you again. Thank you for your review.
Guest User
Classic Room with 2 single beds and 1 sofa bed, City side
Stayed in May 2024
Family
1 review
4.2/5
Very Good
Posted on May 20, 2024
It was spacious and nice for a Japanese hotel. I recommend it to those going to Nara.
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Response from Property: Dear reviewer, Thank you for staying at Grand Mercure Nara Kashihara. We also appreciate your review. We are very pleased that you enjoyed the location of the hotel. Our hotel is located about an hour by train from Kyoto or Osaka. It is also very conveniently located, about a one-minute walk from the nearest station, Kintetsu Kashihara-Jingu-mae Station. We hope that you will choose our hotel the next time you visit Osaka, Kyoto, or Nara. All our staff look forward to welcoming you again. Thank you very much.
Guest User
Classic twin Room with 2 single beds and 1 sofa bed, City side
Stayed in Jul 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Jul 6, 2024
The environment is very good and convenient for travel.
Original TextTranslated by Google
Response from Property: Dear Reviewer, Thank you for staying at Grand Mercure Nara Kashihara. We also appreciate you taking the time to leave us a review. All our staff are very happy to hear that you were satisfied with your stay. We will do our utmost to ensure that you are satisfied whenever you visit us. We hope that you will choose our hotel the next time you visit Nara. All our staff look forward to welcoming you back. Thank you for your review. Grand Mercure Nara Kashihara Front Desk
Guest User
Western Style Twin Room Non smoking
Stayed in Aug 2023
Travel with friends
9 review
4.7/5
Amazing
Posted on Nov 14, 2023
Although it's a bit old, it's bigger than the rooms in Tokyo, but basically everything is good, and I'm very satisfied.
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Response from Property: Thank you very much for choosing to stay at our hotel and thank you for sharing your stay experience. We are happy to hear that you were satisfied with your room, especially as our room was more spacious compared to Tokyo. Your satisfaction with the basic facilities is the pride of our team and the motivation for our service. Although our facilities may be a bit dated, we are glad that you were satisfied with the basic facilities we provided. We are always working hard to ensure that our guests have a comfortable and pleasant experience at our hotel, and your feedback is very important to us. If you have any other suggestions or needs, we will listen and try our best to accommodate them. Thank you again for choosing to stay here, and we look forward to providing you with quality service again in the future. If you have any questions or require further assistance, please feel free to contact us. I wish you a pleasant journey! THE KASHIHARATakao FUKUNISHI