Hotels Near GALERIA Kaufhof in Kassel

I stayed in one of the suites on June 5th through 7th. Sadly the room was not ready by the time of arrival, not at 3pm and only around 4 pm did I gain access. After a long day on the road that is not what one was hoping for and the silly excuses or the complementary drink did not help one bit. The hotel is a wonderfully restored old Burg with interesting art and furniture which makes for an eclectic, but winning mix. There is an impressive looking old style restaurant, an attraktive center bar with neat sitting and an open fire place and a spacious outdoor terrace. Some parking is in front of the door. The suite was carefully restored leaving many of the beautiful original elements with touches of the new. However when entering there was sweltering heat and a strong smell of sewage permeating through all the rooms. The first flaw, no air conditioning. If the heat is unbearable on a June day what about the middle of the summer? That puzzled me. The smell originated probably from the free standing bathtub trap which, rarely used, most likely did not seal properly. The sink in the bathroom although stylish was impractical as there literally was no space to put anything needed down. One had to spread out the toiletries all over the bathroom. Very inconvenient. Other than that shower and furnishings were of good quality and gave the suite a nice appearance. The bedroom was in style and bed and mattress were conducive to a good night sleep (thankfully the heat dissipated with an open window but in exchange allowed for street noise). The complementary breakfast was generous and offered many choices. The staff in general proved competent and pleasant. Over all this could have been a wonderful experience if the a/c, smell and room readyness would be improved

Lots of reviews regarding bad cleaning. We got a room that hadn't been cleaned at all. The receptionist was very nice and gave us an ”upgrade” (pretty much the same room, on a higher floor). The new room had old soap residues on the wall and the toilet hadn't been cleaned. Cleaning sucks. The service is good and staff is very nice. They always greet you and are very sweet and helpful. We came after the kitchen had closed, but still got to order food.

The hotel was very well located, easy to find, great well-eclaired parking, pleasant staff, the bar and restaurant very practical and well decorated, the hotel was clean, quiet, good littery, the very pleasant room, the breakfast well organized in the morning

We dont have anything negative to say about the hotel. Everything was working very well. The hotel is relatively new and well maintained. Service in the reception is good and all of the facilities are working as they should. Absolutely no issues on that part and considering the price, then it is an absolute bargain. We also visited the restaurant at the hotel and that was on the other hand a disaster. It was quite booked on the day we visited, because of some corporate event. This resulted in the waitress being a bit stressed, but it was still handled very badly. We waited half an hour to get the menu. After that we was informed that some of the courses couldnt be served, because they were out of different things, but we got an option to order one burger, which was not served on the homemade bread that normally was served, but on some cheap bun from the supermarket. Considering Covid-19 we also observed that menu's were just delivered from one occapied table to another - without any cleaning - and after we had observed that one guest had been licking their fingers between every side swap in the menu. Disgusting and in the current covid situation absolutely not acceptable. In total. 5 star for the hotel. 1 star for the restaurant. Would happily go back to visit hotel, but the restaurant visit was not acceptable.

Good location and convenient travel

Ein Familienwochenende in einem sehr schönen Hotel. Das Hotel liegt etwa 20 Minunten zu Fuß von der Innenstadt / Fußgängerzone entfernt. Das Gebäude ist erkennbar ein Neubau, mit allen damit verbundenen guten Materialien und Ausführungen. Die Zimmer sind sehr groß, genauso wie das Bad, in dem allerdings -wie heute fast überall- mehr Wandhaken günstig wären. Der Frühstücksbereich ist sehr geschmacksvoll eingerichtet. Das Frühstück ist in Ordnung. Allerdings wird sehr viel in kleinen Einmalverpackung am Buffet angeboten, was aktuell äußerst negativ auffällt. Im Restaurant kann man abends gut und nicht überteuert essen. An den sehr großzügigen Außenbereich, der allerdings in den benachbarten Parkplatz eines Einkaufsmarktes übergeht, grenzt ein abgezäunter Kinderspielplatz an. Das Personal ist sehr freundlich und hilfsbereit.