Hanalei Bay Resort

Enjoyed the views, hot tub, spacious clean room and nice walk to the beach.

Excelent place , with beautiful pools and gardens !

Having stayed at Hanalei Bay Resort 8 years ago; we decided to return as we loved it so! We arrived on Kauai a few days prior to check in at HBR, so at 9 am on check in day, called to inquire of the possibility of early check in. We were told “the people staying in your room haven’t checked out yet, but will be out by 10. I will inform house keeping you are already on island to try and get you in early.” With that in mind, we left the beautiful, clean and modern Kauai Lagoons at 11 and took our time purchasing groceries, stopping at Lydgate Beach to eat sushi and driving the meandering road to North Shore while taking in the beauty of the beaches we passed. We arrived at 2; and were told they would inform housekeeping we were here so the room could be cleaned sooner…but wasn’t this already noted? We were instructed to park the car in lot B/C, and I inquired which building we were in so we could park closer to the building. I received “No, I will not tell you which building you are in, you can move your car later.” Checked back at 3:20 and were told the room was clean and just needed to be inspected, and the front desk agent was going to ask the manager if that could be done. She promptly returned and said “You will receive your room at 4 and not until then,” although other people could be seen checking in early, so mine was not an odd request. We returned to the desk at 4, were given keys and told to go wait by our car for a golf cart/bellman to collect our luggage and show us to the building. I inquired “now? He will be coming now?” I was assured he would be right there. After 20 minutes of standing next to the car in the drizzling weather, with luggage and a weeks worth of groceries, I returned to the front desk to inquire when the person was coming. “Right now, I was assured.” We were finally driven down a muddy path, and rest assured, while some units have a stunning view of Bali Hai in the distance and spectacular sunsets over the ocean, some units are located in a gully, overlooking greenery, a golf cart parking lot, the back of the tennis court office but NO view of the mountains, waterfalls or oceans. Tennis Courts: We choose HBR, from previous experience as well as the many tennis /pickleball courts advertised. I read a previous review, where a previous guest was denied access to the courts, which I should have paid more heed to. We brought our pickleball paddles, specifically to engage the teenagers with us, in an evening rally. We asked concierge if we could use the lower 2 courts for PB. We were told “you may use the courts after 5:30, but pickleball needs to be finished by 5. You can also ask the tennis pro if she has court availability. We ask the tennis pro if we can use the lower court for PB, and she looks aghast and declares “NO!” But of course, we can rent racquets for $20 per person per day and play tennis in the evenings. During the stay, another family shared that they also tried to use the tennis courts and sent the

Great stay with wonderful staff, wonderful grounds, great view and very wonderful room. Great ammenities with pools and barbacue areas. Again, friendly staff and very accomdating to guests. The view is a million dollar view that changes constantly and daily.

Beautiful resort grounds and views. The timeshare owners have the best rooms that are all facing the ocean and the Bay. So if you want a great view it's suggested by the hotel to book directly with them (Airbnb, vrbo). Unfortunately we didn't and we were given a ground floor room in Helicona so we didn't get to see the amazing views from our room and we could here a lot of noise from the room above. We booked 5 months in advance through the hotel. The pool beautiful, but not heated and quite cold. So if you have young children it might not be suitable. The 1 hotel next door is quite nice and has a heated pool. Next time we would probably stay there for a few days to enjoy this side of the island. Shout out to Lillian and Wolf. Two of the staff that made our stay more hospitable. Mahalo

Tropical paradise, no other place than Kauai, Hawaii. Just feels so much better, different, than the Caribbean tropical. The views from the lanai. Fun family time with an under 3 year old. The condo was very spacious and had everything you would need or want to spend days as if at home. This unit had the options of condiments left from previous guests and that was so helpful and cost effective. No eww, just smart. No need to bring the beach toys, all were available. Toys to chairs and umbrellas. Great bonus. The resort is at the top of the hill and the beach is at the very bottom, but they provide complimentary golf cart rides to and from. Beach was clean and wide. Can rent kayaks and all sorts of other water toys. Another resort shares the area, so you can find restrooms and refreshments. 7101-02. plus we were granted a late check out to enjoy the beach one last time before our late evening flight home. Central parking at the top of the hill but again, the friendly staff of golf cart drivers take you down to your unit.

Our Unit was so OLD, the carpet was paper thin, the front door had a 1 inch gap...had to keep it covered so mosquitos wouldn't come in when we were inside and when we left. The kitchen was appropriated very well...all the necessities. The front desk was fine, the food at the restaurant was week.

The room we booked through a private owner was spacious comfortable and had stunning views. This room, and this resort however, is not at all appropriate for anyone with mobility issues ... unless you are willing to call the front desk, wait for a bellboy to come and pick you up to bring you to your car (which is nowhere near your room). What if we wanted to enjoy the pool? Call the bellboy?! Add $$$ tips to the cost of your stay. The "accessibility" tab on the HBR website is misleading. They refer to the main lobby and building only. Not the units themselves. All have steps. Be real HBR, it's a hilly, sprawling property and a struggle for someone walking with a cane.

This was our fourth visit and Hanalei Bay Resort is a place we look forward to visiting. The staff is welcoming and responsive. The 1 bedroom unit has two full bathrooms. The kitchen is well equipped. Typically, we prepared two meals a day in the room. We enjoyed mornings and evenings on the lanai enjoying the mountain views and appreciating the beautiful grounds of the property. We did eat one meal at the Happy Talk and the food exceeded our expectations. We used the BBQ grills on most visits although they are a bit of a walk. There always seemed to be enough pool chairs. The main pool and hot tub are beautiful. The walk to the beach is a commitment but worth the time plus there is a day time golf cart if one wants a ride back.