I booked through the UR portal and checked the Trip Advisor reviews. This is NOT a hotel although it said it was. They have zero amenities, in fact people go to the Westin next door for anything beyond very expensive vending machine snacks. I wanted a single room, got a cramped unit smaller than a studio underneath the stairs. Needed to go 4 stairs up and 6 stairs down to get to a ground level room, not fun with luggage. No washer/dryer as depicted. No kitchenette unless you count a hot plate and toaster. The unit across from my building was literally falling down. Walls are thin, can hear the neighbors. Worst thing, the front staff can’t do anything about booking, can’t cancel or switch or amend the reservation. It all has to go through a different group on the mainland, who they can’t contact. The group works bankers hours, Mainland time, so by the time I arrived in the afternoon, they’d been closed for hours. The staff is nice but it’s not worth staying here. Go to the Westin instead.