The hotel is understaffed, no cleaning unless we ask for it, ran out of toilet paper and rather than delivering it to us we were told we had to go to the front desk to get some. The place needs a refresh, it used to be very good, but there is a reason that it has low occupancy now. We also had to go back and stay several days later and since there was no staff people over the New Years weekend the trash was overflowing the trash cans.
It is a relatively low priced place now, and why it has Overland Park in the name is simply asinine since it is in KCMO and Overland Park is in KS. That confuses some people. If Sonesta is not going to maintain the property then sell it to someone who will refresh and maintain the hotel. This place is losing business to the exended stay place next door that only has a 2 star rating.