InterContinental Hotels Kansas City at the Plaza

Perfect hotel!

Great experience with staff. Room is very clean and comfortable.

First off, I am just going to start this review off by saying that I have NEVER left a review on anything in my entire life before this review. That should speak volumes. Where do I even start? I think I can honestly say that there are probably Super 8’s with cleaner and more well taken care of rooms than this place. $515 for two nights? For what? Good question I ask myself. Immediately upon arrival, I stepped into the bathroom, I observed a poop stain in the toilet… but wait, that is just the beginning. When opening the shower curtain, there was hair surrounding the drain. The grout around the spout and handle of the bathtub looked like it was laid down in approximately 1935 with no upkeep since. When looking up above the shower head, there was a spot of grout that was molded over with the color yellow/brown. Just wait, we’re still not done with the bathroom. When looking at the faucet, the same one that I would use to brush my teeth and wash my hands, there was clear as day water spots, or spots from somebody previously spitting from brushing their teeth. Moving onto the trim, there was another yellow stain dripping down the granite. lord only knows what this could be. You’ll notice, as you continue to read this review, you will see that “ Yellow stains” is a common occurrence and theme with this room. The last thing that I noticed the bathroom was what looked to be like the Cookie Monster got hungry and tried to start eating the wallpaper. This was peeling off the wall and patched with a makeshift patch job. As for the bathroom goes, I honestly could have hired somebody from a blind school to clean this bathroom better than whoever cleaned this “4 star room” before my visit. You thought this review was over? Absolutely not, we are still just getting started. After leaving the bathroom, I walked into where I thought I would be sleeping. Immediately upon pulling the comforter back, the “duvet” was literally two sheets sandwiching a yellow, stained comforter. You may ask yourself, “what? Another yellow stain?”. Yes that is correct, I told you this is a common theme with this room. When looking closer at a specific spot on the comforter, I observed small, yellow (again) or brown, blotchy stain marks where my head would ultimately be. I say “would“, because my head ended up being against the floor for the night instead of on the bed like it should have been. But don’t worry, the floor was also not a great place to be either. Upon looking next to the chair, there was a small side table by it. You may ask yourself “what’s wrong with the nightstand?”. Well, it looked like the Wolf of Wall Street was having a party ripping some lines before my stay. There was some sort of (as I call it in my profession) “white powdery substance” located underneath it. I’ll leave your imagination to figure out the rest. But wait, there’s more! The lampshade next to the bed, looked like somebody had a horrible nightmare, woke up, and decided to stab th

Alanien was amazing at checkin. I've stayed here several times with very good service but she was very accommodating after a long trip into town. I would always recommend staying at the Intercontinental to anyone who asks. Now I feel as if I should not stay anywhere else in town. Great experience.

We love Kansas City but this was our first time staying near Country Club Plaza. This hotel is PERFECT for location. All the shopping, entertainment and dining is extremely walkable. The staff was very friendly and helpful. However the portion of the hotel we stayed in seemed a little run down. At first glance it looked fine but once you looked closer you could see corners were cut and upkeep has been relaxed. Our room had a balcony with sliding doors which we loved leaving opening and enjoying the view. The room was a very decent size for a family of 4 and overall it was a good stay. I just hope they keep up on the maintenance and do good work.

It was amazing.. I will be booking again 😁

The hotel is located in a great neighborhood and the property is beautiful. However they are probably short in staff. Front desk personnel is polite and amicable. Housekeeping is an absolute disaster! We stayed for 3 nights and our room got cleaned only once. Beds were poorly made and they left a huge garbage bag in our room. I even took pictures. I am not asking for chocolates in my pillow every night (which I actually should in a hotel like this) but at least a bed well made and a clean room and bathroom.