Kansas City Marriott Country Club Plaza

I've stayed here a couple of times over the years and the experience has been mixed. On this occasion, we were only here for one night since I was running the "Trolley Run" the next day with the requisite early start to pick up the shuttles from the Plaza to the start. The Marriott was therefore ideally placed to facilitate such an activity. So, on this occasion I really wanted a bed for the night and this was ably provided here, and it was very comfortable. On this visit we were checked in very efficiently, and the hotel seemed pretty empty which accounted for the M club being closed. I must confess to finding this irritating. It certainly pays to make it to the upper echelons of the Bonvoy scale and access to lounges is one of the major perks. It is a shame that they don't seem to be open all the time and over this weekend, the lounge was closed for the duration of our, admittedly very short, stay. Still, we were afforded breakfast and that was very well presented in the dining room where the serving staff were very friendly and personable. The room itself was spacious and quiet. As I mentioned, the hotel seemed quite empty so it was particularly peaceful in the room, even though there were thunderstorms raging most of the night. This suggests the soundproofing is of a good standard. Nothing spectacular in the room layout, formulaic the world over but that's what one expects in a chain hotel. The bed was very comfortable and I slept well. I wonder about this level of hotel sometimes. It is clearly Marriott's mainstream, mid-range or upper mid-range brand. It does most things well but falls down on some of the details sometimes. In this stay, it would have been very nice for us to have a place to hang out in the evening, when the weather was bad to perhaps enjoy a snack or a glass of wine and whilst this was certainly possible in the bar area, it is a shame when there is a lounge for such things, but it is closed! I understand that this is primarily a business hotel so I guess they don't have full facilities available at the weekend, but still. However, it was very good value and I will stay here again, as I have in the past.

Great for my weekend trip with my husband

The shuttle was everything!!! 👌👌👌 the staff was courteous, helpful and convenient! The hotel is close to a museum, nice parks and dining areas. Breakfast was delicious!! I want to thank Frank, Linda and Ethan for great customer service.

Bryan is the man!!! Thank you for all you do! Always quick and efficient rides. No complaints whatsoever. My room is always great. Quiet and clean. The food in the area is wonderful! Jack stacks, q39, etc… I don’t love the construction in the area but Bryan always figures out a way to get me where I need to go.

Walkable to a very quaint area of town. Safe area of town. Many shops and food options within walking distance.

Everything was perfect except the water pressure in the shower was very low.

I booked via an online travel website and arrived at 4 PM on April 17, 2024 to check-in. Upon arrival I was told that the hotel did not have enough rooms and that the manager (Jason Mabin) would be out shortly as they would be sending me to another hotel but the good news was that I wouldn't be charged anything for my one night stay and that The Marriott Country Club Plaza would cover the cost of my room at a nearby Embassy Suites. I was also told that I would get 10,000 Bonvoy points. The hotel I was sent to was really sub-par and worn and was not the quality of the hotel that I would have had if I stated at The Marriott Country Club Plaza as I had booked. Given I pre-paid for the room online, I did not get a credit for the room, so I paid for The Marriott Country Club Plaza (didn't get a refund as I was told I would) and was put in a subpar hotel. Jason Mabin gave me his card in case I had any issues and that next day I sent him an email that bounced back undeliverable. I then called the hotel and was given a different email address for him than was on his card via the franchisee. I sent an email there and have sent 3 follow-ups since then and never heard anything back. I was given the 10,000 Bonvoy points (worth about $50), but was never refunded the amount I paid to a third party travel website for The Marriott Country Club Plaza. I spent way more time on this than I should have had to and still haven't gotten a refund and cannot get a response. Jason Mabin was really friendly until they got rid of me, then non-responsive. Very unimpressive. I hope Marriott management and the Franchisee management read this.

Close to everything downtown.

Just getting to the hotel, there's lots of construction on the road right outside hotel, but it didn't have a big impact on our stay and wasn't noisy outside (at least not during the weekend). The lobby is really nice. The room was just okay...the bathroom door was closed when we got inside room, and when opening it the smell was like smelly gym socks. But after airing it out overnight it was fine the next day. The bed was comfy. The shower was nice. The sounds are easily heard between rooms and hallway. I maybe expected a little better from the room for the cost. Overall the hotel is nice but is showing its age a bit (drywall patches visible, water damage to plaster from leaks, etc.). Also, if you get an email saying parking is $17/night, it's not...it's $30. I don't know why they can't correct that email. Front desk were very helpful in providing us transportation options.