Best Western Plus Keene Hotel

Only 1 ice machine for so many rooms, and it wasn't working. REALLY!!! But the breakfast crew was very good at their job!!!

The hotel was clean, the staff courteous, breakfast was hot and lots to choose from, the restaurant was good food and good price. But make sure when you call to reserve that they listen to your request and come through with it if they say they will. They did not. I needed a handicap room near the conference center and was told we can do that. When we got there, our room was a very long distance away to the conference center and no other rooms were available. Being on crutches, it was hard to wlk back and forth. Otherwise, it was a good place to stay.

We made a reservation for this hotel back in February due to a wedding this spring. We booked a king bed suite with the sleeper couch though the wedding site to reserve one of the block of rooms being held for the wedding party at a discounted rate. The day before leaving we called the hotel to make sure everything was all set and were told that we had a room reserved, however, we did not receive the discounted rate as we needed to call the hotel to confirm that we were with the wedding party. We were also told that even though the regular price of the room had dropped if we cancelled the room it was within 24 hours so we would be charged for the room anyway. We asked to speak with the manager and was told she was in a meeting. We arrived the next day to check into our room and forget about the room rate fiasco and enjoy the weekend. We opened our room to find two beds, not the king we requested. We went back to the front desk and were told rooms were given out “on a first come, first serve basis”. When we referenced our confirmation number and that we paid more for the king bed suite we were told “all the rooms are the same price”. Again, we asked to speak with the manager and she was off site. At this point they said there was nothing they could do and to call the 1-800 number for Best Western Customer Service. We called customer service, they saw our reservation for a king suite and couldn’t understand why we didn’t have a room available. If you are a group, find another place to book as there are other good options in Keene because if something goes wrong management here is incapable of fixing anything.

While the room was clean and the temperature and ventilation good, the handicapped accommodations were poor. The room had a king sized bed which we did not request. This left too little room for the wheel chair to move freely. The shower was roll in but the soap was out of reach and the hand wand set too high. so replacing it in the holder did not work.

Staff are very helpful and welcoming !

Traveled for daughter’s graduation. If you enjoy reeking of pot all weekend long then definitely stay here. They don’t enforce the non smoking rule at all.

Beautiful area, very clean, spacious rooms, friendly staff.

Manager constantly woke me up even after paying for late check out

Check in was easy. Place is basic but clean. Great value for your money. The restaurant attached to the hotel is pretty decent too. We ordered takeout and ate in our room. Overall I would recommend as a good option for a budget hotel.