Kelapa Dua Hotels with Airport pickup service

The buffet breakfast was a highlight of the hotel. Very good value of room and food during the stay. The staff was very helpful anytime I asked them a question. The room was small and needs updating, but for the cost was worth it.

A very well rounded hotel that is good enough for the price and the provided room

Check in after long day business meeting and can't wait to take break just for taking shower and get a cup of nice coffee...and finally I arrived at Fame Hotel Gading Serpong. I love the hotel especially the color & music, on the check in process it was went well and there's a young lady stand up beside the FO staff listening and observing all the process. The following day I met her again at the Lobby and she approach me just to say hallo, asked about my experience and feedback gently and at the same time she over me a cup of coffee even though she knew I have done my breakfast. I know she's very knew work with Fame Hotel Gading Serpong however she's ( Iren ) is very important asset for the company. I am wring this feedback not because she over me a cup of coffee. She's really showcased her roles as hotelier. Nice to meet you Iren and I will comeback and thank you for your warmest hospitality.

Wonderful stay at atria hotel gading serpong! Excellent service from Ms. Adele at the front desk🥰🫶🏼 stay comfy and room was clean. Breakfast was good, very nice set up menu at the restaurant❤️✨ Thank youu guys

Visiting Indonesia from Miami, FL USA. JHL Gading Serpong was a 5 star experience! Ms. Fretty went above and beyond for our hotel experience. She provided excellent service, a kind/professional manner and graciously provided us with a beautiful room with panoramic views in the Executive Suite. Without hesitation JHL Gading Serpong will be my hotel of choice and booked without a doubt on my next stay! Thank you kindly to all of the amazing staff that made our stay so special!….. Michael Sitompul

It was a long trip. Was in Indonesia after visiting multiple countries in a business trip. As I was to stay for a week in Indonesia, was sceptical about IBIS owing to the room size. Initially booked for just a day. But that day made the difference and I stayed for the whole week in the same room. A couple of their staffs were extremely good and made me change my decision. Puji stuck a casual conversation on the first day. He was extremely helpful in choosing my food and good company. He and Robby were good company and my reason for staying the full time in IBIS. Thank you Puji and Robby and thank you IBIS

On first impressions this hotel presents as nice definitely above average but not awe inspiring, it is reasonably priced and there's definitely no complaints on value for money. Then something else stands stands out, it took me a few minutes to realise this at first but the staff all knew my name. I felt welcome, wanted, and coming from someone who travels a lot hotels are normally very disassociated places you goto stay, you're just another generic face in another generic room recieving yet another generic smile from dare I say it another generic hotelier. The thing I couldn't put my finger on at first was here didn't feel like that at all. I could complain about a few things in this review but I refuse to, I will tell the hotel manager directly. This hotel doesn't deserve any bad reviews at all, it has a soul and the staff all reflect that even the not so great members of staff you can see that they're really trying to please you and it's just language that is the barrier. Room service is second to none. The laundry service is included in that very moderately priced room 4/5 items of clothes washed per day and returned to you in an immaculate state wrapped in polythene like it's the most important item of clothing ever produced. So it's clear to see I was impressed by the laundry service. The next service which is more personal to all travellers is the room cleaning service, I've had to leave my room in some states because of working hours. I returned to a room with folded clothes placed neatly in my wardrobe my mess all arranged and tidy. Sparkling floors and fresh finished bathroom, it was above and beyond anything I've ever received in any hotel, in case the hotel do not know how extremely professional their staff are I will mention her by name 'Paula' was the name of miracle woman who kept my life in order while I stayed here at the Atria. I didn't have to tip her and at first I didn't but the consistency and welcoming smile everyday, plus the innate feeling of security for my personal belongings compelled me to show some sign of appreciation for her dedication. Paula you are a credit to the Atria I mention her by name because she was the one who did my room all the staff at the Atria were extremely polite even the security staff who made calls and provided transport when I requested at short notice. Thank you to all! The next is Atria management who weren't locked away in an office all day but were actively visible to guests and accessible by staff very quickly. Ms Yunita I cannot thank you enough for the out of hours support you provided AFTER I checked out to go home following the airport issues I had, it's this response to a guest you had no reason to help which compelled me more than anything to write this review. If you are looking for a hotel in Jakarta and you want to feel safe and secure and actually be safe and secure the Atria Residences is the hotel for you. Enjoy your stay you won't regret it.