The Central Guesthouse

Really nice apartment in a great location to the square. Close by to the bars, cafes, restaurants and also not far from the Castle and main roads to get into Kelso. Check in was easy as the owner sent us details of how to get in and everything was very straight forward. Rooms were comfy, well decorated and it was a fantastic space overall. Genuinely felt really cosy and at home as soon as we entered, and it was especially great to have so much storage space including a walk in wardrobe. However, we were disappointed that when we arrived we noticed straight away there were no toiletries in the room, not even any toilet paper. We booked via ********** and it definitely stated these items would be provided so we didn't think to bring any. Thankfully there is a local Boots and Coop nearby so we grabbed some basics but would have been helpful to know this upfront. The other things that brought down our rating was the cleanliness of the place including dust and animal hair. Not sure the carpets and floors had been recently hoovered or mopped as there was animal fur everywhere. It completely covered our socks and trousers. On the other hand, sheets and towels were clean and ready to use. We also had one night when the ceiling started leaking. This wasn't heavy but something that needs looked at. The fridge also leaked which meant some of our food got ruined too. Overall, definitely recommend this place but I think there's a few things that need to be looked at!

Nice x clean but needs updating very handy for shops

Easy to park in front of the door, nice decoration and helpful staff.

Great stay. Clean and comfortable .

Nice little village. Hotel very central to most amenities. Problem was the suite we were in. Looked like it was a botch job until they get round to refurbishment Bedroom clean and comfortable. Wouldn't want to use bath or shower as black mould marks on plaster tape around bath and shower curtain not up to scratching. Complained to whoever l spoke to person listed on paperwork. He was Very rude. Told me if l didn't like the room, to leave keys on table and go stay somewhere else. Taking into account this was 9pm on August Bank Holiday, we had been driving for 6 hours and l am disabled. He couldn't care less if he tried. 5 minutes later the owner came to see us. He said he understood our situation that the oven was a 'metal grease hole'. The kitchen worktops were sticky and unhygienic and the place did not live up to its rating. Owner agreed with what we stated and apologised. That however still left us paying good money for inferior accommodation.

Excellent stay, very clean, everything you need , lovely shower , comfy bed , fridge brilliant.

No-One to check you in! Text number on door, no reply! Super Cental Location. Room is basic and comfortable, much smalker than pictures. Could do with a deep clean in bathroom! Not suitable for anyone elderly, disabled etc as lengthy spiral staircase with too many stairs. No Lift! Was not made aware of this!

Great

I’ve stayed here several times, it’s a clean, safe and comfortable guest house. I was on the top floor which gives you great views over the cobbled streets but it’s 60 steps so you don’t want to forget anything and have to go back down again. Nice facilities in the room, fridge, microwave, plenty of tea and coffee. I’m already booked for a months time from now.