Bertam Resort,Penang

My family and I recently had the pleasure of staying at Bertam Resort, and it was an absolute blast! The highlight of our stay was definitely the waterpark beside the hotel. It kept both the kids and adults entertained for hours on end. The resort boasts some impressive facilities and offers breathtaking views of the surrounding area. The pools were massive and impeccably maintained, providing plenty of space for everyone to enjoy a refreshing dip. Overall, Bertam Resort exceeded our expectations and proved to be the perfect destination for a family getaway. We'll definitely be coming back for more fun in the sun!"

i loveee the bed so much.. so good so fluffy my deep sleep reached 4hrs.. my kids enjoyed the big pool n food is great! love the breakfast n will sure to stay there again!

Great new hotel. Connected to a huge waterpark (seperate ticket). The room is clean and comfy. Breakfast is decent. The facilities, especially the pool is superb. Definitely will come again.

Spacious room for Superior King type but i was being told that my room types cannot be added with extra bed. The facilities were superb and so does the breakfast spread! Lacking in soundproofing room if you stays near waterparm as loud musics from the park can be heard fromw the nearby room. Nevertheless, I will definitely repeat the stay again and maybe to try other room type

My second time to Penang so this time around I booked Bertam Resorts. Here I listed out pros and cons of staying here. Pros: 1. Restaurants/shops are all near and accessible. And since I went there during Eid al-Adha, there are still some shops open, only that very few. 2. Pool is clean and huge, even the kid's pool is huge as some parents will get in to the pool to watch over their kids. 3. Interior & exterior designs are so picturesque! Make sure you bring out your OOTD outfit - Arabic/Morrocan one. 4. Maintenance service responded timely when we informed that our room's WiFi is not working properly. Cons: 1. Cannot check-ins early (if wants, need to pay extra RM50). Previously I have checked-in other hotels room, usually this will be no issue so long the room is ready and no extra charges. 2. Stairs to the lobby - we have to drop-off my parents in front of the lobby. We cannot use buggy to bring our luggage to the car or for our parents to ride. This leads to car queueing infront of the lobby when check-ins/check-outs. 3. Our toilet clogged - I tried to drain as much water as possible but it's not possible since it's near to toilet bowl and very slippery. 4. If wants to take the pool's towel, we have to drop our hotel card. In which I think not a safe practice considering we don't bring our stuffs together - wallet, money etc. to the pool and leave it in the room. 5. Game room is not open until 12 pm. Hopefully the hotel's management considers it to be open early in the morning until 12 am. 6. The hotel room's arrangement is not as flexible. I booked 2+1 rooms but we have to explain over and over again why then they keeps asking the same question in which taking so much time to simply check-ins. Overall, I hope that they will improve to be better.

best hotel,just need to upgrade service for maintanance..tq