Kew Gardens Hotel

The hotel is more like a bed and breakfast, but there’s nothing wrong with that as long as it’s advertised as such. A warning for less able clients - all the rooms are on the 1st / 2nd / 3rd floor and there isn’t a lift. If you can’t use stairs or lift a suitcase, here isn’t for you. The en-suite in our room wasn’t the cleanest. When we arrived, the bin hadn’t been replaced. There was also a really strong smell of urine every time we entered the room - even after housekeeping had been. The drain for the shower was very slow, so every time we showered, the tray filled with water. All that said, the service was lovely. The staff were helpful - especially the staff member who works the breakfast service. There was also another staff member on our last day who gave us travel information because there were no trains from Kew that day.

So not what they advertise.. spoilt my weekend .. the room 3 is a storage room .. bathroom tiny and in need of decorating.. Feels like a store room . Booked for two nights but will leave in the morning Feel like the website has misrepresented this hotel..

Lovely pub in a beautiful area. 2 minute walk from station so really good location for exploring Kew and Kew Gardens. The room was comfortable, clean had a bath with a novelty in London hotels. Value for money was great. A little wear and tare but nothing I would expect. The mattress could do with replacing in my room, but it wouldn't put me off rebooking. All in all I'd recommend for a night or two.

The room was quirky layout but nice. Everything went smoothly. it had a separate entrance to pub which was good as came back late. Friendly staff. Would stay here again.

I invited 2 family members and their partners for a traditional Sunday lunch. What we got was was an extemely poor interpretation of an English Sunday lunch. Terrible service and it's all a rip off money making exercise for tourists who probably like the circus in the kitchens (definately not chefs) do not know what a proper Sunday lunch is. It's advertised that it comes with vegatables included, what we got is, one extremely (still crunchy) almost raw carrot cut in two, one over cooked soft potatoe cut in two, and one spoon full of cabage for £23. The starter took 40 minutes to arrive at our table, their excuse, "we baked the bread fresh!" Have they never heard of food prep? They make money on selling their veg in additional seperate portions and then whack more service charges ontop. Frankly it was awful and I left embarrased that took my guests there to eat. I advise anyone to go else where.

Perfect location if you don't want to stay in the city. Uber from Heathrow took 25 minutes and cost was 25 £. Bed was comfortable and shower as well. Quite good pub downstairs which actually does not disturb that much in the evenings. Close to railway and tube station. Quite tasty breakfast but nothing really special, 7 out of 10. If possible to choose, don't take rooms from first floor. Cleaners, who have their linen storage at first floor start cleaning at seven o'clock and during weekends latest eight o'clock chatting loudly in the hallway, banging fire doors in 30 seconds intervals and making all kinds other cleaning related noises. So if you plan to sleep well in the morning, forget it. It is mentioned at hotel brochure that cleaning starts at 10 o'clock, but obviously this is not the case. It should be also mentioned, that the flight path to Heathrow goes directly over the hotel at 1700 ft. so you can imagine the noise. For these two reasons, ear plugs are needed for decent sleep in the mornings. Also, it would be nice to see something else in the walls, than just the holes of removed things. Room #5 seemed to be in the middle of renovation which was not what I would expect from a room costing 110 £ per night...

Booked this hotel as close to a Kew Garden visit short walk to Victoria entrance .. and very close to tube station from central London … has a bar & restaurant which was excellent… room was cozy, warm and clean .. would book again if in the area

Friendly and helpful staff, good food and drinks. A good choice for visiting London.