Elizabeth L
February 19, 2024
I am writing to express my extreme dissatisfaction with the numerous shortcomings observed during my recent stay at your boutique hotel. Firstly, the condition of the bed was appalling. Despite being advertised as a luxurious memory foam mattress, it was nothing short of a disgrace. The sagging and lack of support made for an utterly uncomfortable sleeping experience, unworthy of any reputable establishment. Equally disheartening was the state of the pool. To call it a pool would be generous; it resembled more of a neglected, stagnant pond. The absence of water, coupled with sharp edges and peeling paint, posed a serious safety hazard to guests. The feeble excuse of it being an "act of God" is insulting and fails to absolve your responsibility for basic maintenance and upkeep. Furthermore, the exorbitant prices charged for such subpar accommodations are nothing short of a blatant rip-off. I find it outrageous that your hotel has the audacity to demand premium rates while delivering a woefully inadequate guest experience. In light of these egregious shortcomings, I have no intention of ever returning to your establishment. It is my sincere hope that you take this scathing critique seriously and undertake immediate measures to rectify the myriad issues plaguing your hotel. Failure to do so will undoubtedly result in further reputational damage and a continued loss of clientele.