When I phoned to confirm the time we would have dinner after arrival was told the restaurant was closed for a charity do. Booked hotel back in November and coming a long way wanted to eat in because the hotel had a good food recommendation and resident parking. We thought oh the actual dining room booked out but on arrival after a terrible journey from N Herts were greeted by no residents parking left due to party it was dark and raining, and the entrance hall was packed with people as well as public rooms they were sitting on stairs etc making takig cases in difficult. Ok it was for a last minute event for a good cause, but this was not professional when you are also an hotel. My double room for single occupancy had been occupied by a heavy cigar smoker. I was moved after our son and partner came in and agreed not good. The rooms were both doubles and very very crampt around area for dressing table, tiny shelf for making drinks and clothes open hanging rail. Our sons room was more spacious but did agree not idea hanging space. Both en-suite showers were no more than a trickle. The rooms were clean. The beds were also very comfortable. One of our party had a brunch meal and that was deducted as goodwill gesture. My son and partner very much enjoyed their two full English breakfasts, my second breakfast I asked for poached egg but two arrived untrimmed stacked on top of two slices of toast and on a cold plate !! Very unappetising. The staff were all polite and helpful which was a bonus
45 Reviews