Guest User
March 24, 2024
The design of the hotel is good, but the maintenance is not good enough. The shower head is broken and often falls off. The faucet in the toilet does not produce water, so you still have to go to the bathroom to wash your hands. The hygiene was not done well on the first day. The fruit plate was not cleaned and there was still peel in it. The breakfast was not up to star hotel standards. We checked in on Thursday and on Friday and Saturday mornings there was only bread, simple noodles and big breakfast available. Sunday breakfast was quite rich. In addition, flies kept flying around the bread area, landing here and there. Finally, I couldn't stand it anymore, so I told the waiter, and the waiter took away a few slices of waffles as a token gesture. In addition, it was my birthday the day after I checked in, and I didn't receive any surprise from the hotel, not even a card with blessings. This is not heartwarming enough. After all, the hotel's brand is there, which is not as good as a hotel of the same grade. This is related to management. However, the service staff are very enthusiastic.
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