Anonymous User
May 8, 2024
Went to check in at 13.30 and asked the staff if I could check in right away. The employee said yes, please wait a moment, wait until 2:00 p.m. earlier, I didn't want to make any noise. Because it's not yet time to check in according to policy. But waited until 2:15 p.m. and still didn't get a room. So I decided to ask the employee. In summary, the room is not yet finished. Told that the room would be upgraded, but what I got was 1 room (booked 2 rooms for 2 nights). In summary, the room that was upgraded was The air conditioner is loud + not cool. And what's more surprising is that when I went to stay for 2 nights and 3 days, the Wifi didn't work for a day. It wasn't finished yet. There was a sign hanging there that said not to clean. But coming back from breakfast, The maid went in to clean. We will go to the bathroom and feel uncomfortable. So he went into another friend's room. We know that the employees provide good service. But the system within the hotel is very bad. Teamwork is not at all. It's still good that the hotel has a good location. But I would like to improve coordination.
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