Baan Khaolak Beach Resort

Excellent customer service went above and beyond.

I loved this place! Great room, great setting (I did feel a bit isolated, but if the hotel were in a more built-up area, it wouldn't be in such an idyllic setting), staff went INCREDIBLY helpful and nice (one time I broke one of their 'do not disturb' signs by accident - THEY apologised to ME, brought me a new one, and brought a plate of cakes as an apology!), great breakfast (there really is a lot - but some is hidden away in a refrigerated room which you may not notice). Speaking of the food (also excellent, by the way) - don't be put off by some more disparaging reviews on here! The food IS fresh, yes, the chicken may be more chewy than you're used to at home, not because it was hastily defrosted frozen food, but because they don't process food to the n*th degree in Thailand! Also, it IS cheap (I've included their prices for April 2024 in the photos). It may be a bit overpriced by Thai standards (you could get it half the price by spending half the day trekking into town and wasting most of the day), but you are in a resort - it's the same all the world over! Also, this place is great for wheelchairs - without the resort seeming in any way 'special' accommodation. I, myself, am a wheelchair user, but I think I was the only person there in a wheelchair - it really was a varied group (singles, young couples, young families, multi-generational families, and older couples). I was really impressed by how comprehensive the access was, without it standing out much - I had a massive room, grab rails around the toilet, wheel-in shower with a built-in stone bench with more grab rails, everywhere had ramps, there was both a slope in to the pool and a pool hoist, another disabled toilet by the pool, the pool-side shower even had a fixed seat, there were sunloungers reserved for those in wheelchairs, and a slope to the beach!

Service was good. Food poor. Chewy chicken satay, as though quickly defrosted aka student style. Frozen chips aka McCain. We’ve had such better food at the authentic beach bars near our hotel (Kantary Beach hotel and resort). However- View lovely.

The resort is superb, the staff are great and friendly nothing is too much trouble Rice at break fast is fabulous, tropical fruit ,cheese cold meats , bread cakes pastries , thia food and of course omelettes eggs scrabbled or fried all cooked as you wait and as you like them bacon, etc All the staff greet you with a smile the ground are full of trees and wild life , the rooms are cleaned every day and are very large , tea and coffee in the room and water every day I don’t think I’ve ever been so relaxed on holiday Well done to all the staff

Very nice hotel with beautiful grounds. The pool and beach area were beautiful and the whole area was very clean. Especially the rooms which were spotless. The breakfast was very good and we had lunch and dinner at the beach side restaurant and room service which were very good. The reason I give only 3 stars is because our room was a bungalow room which is 2 rooms together connected by an internal door. This would be great for a family but not so good when you only have one of the rooms. You can hear everything from next door. Also the room's wifi, aircon and "satellite" tv didn't work properly. The wifi would kick you out several times a day and you'd have to keep putting in the codes. The aircon was so noisy we couldn't sleep with it on. As for the tv, we called reception several times and admittedly a maintenance man was there within a few minutes but he fobbed us off and kept saying it's the satellite. We could only get a couple of channels without interference. The hotel guests are mainly from Germany, Denmark and France, and of a senior age. This hotel wouldn't be that good for families with small children. The pool did have a shallow area but it wasnt fenced off and led straight into the deeper section. The sea was also a bit choppy for children. This was a nice hotel but I wouldn't return because of the room issues