Senator City Center

This not five star hotel as they claim...(may be Ukraine standard) Room size not correct as state in the site. One face towel + one(medium size/body towel) used for three days & if asked for more NEED PAY...!!! Booked one big bed on my 6 nights boo I g in this hotel but sorry ONLY two single beds clumped together!!! & plus these single beds short in length(part of your feet outside the bed!!!) And the bed cover exactly the same!! The air-conditioning not central.. Room furniture not five star hotel...!

I stayed here from 15-18 November, partly because I had family staying nearby and partly because of the great reviews. I was aware that I’d booked a basement room with limited view and the lowest priced room there, however, as I rarely spend much time in a room, this didn’t overly concern me as it appeared from the photos to be similar to the more expensive rooms.

 The reason for the 1 star rating then is based on a few things, but they all add up to the overall experience. 

Firstly check in. Having to sign my signature 4 or 5 times for the registration is a little annoying and using a shared pen in the current climate not ideal. I have no idea why it was necessary after booking online, or what I even signed either, as I felt a bit rushed.

 Secondly, the appearance of the room. The picture above the bed was slanted, the bathroom had broken blinds overlooking a storage area and people on the street who could look into the bathroom, even with the blinds shut it seems - if the room was lit up in the evening. Not the most private then with a toilet facing the window as well as a bathtub right under it.

 The 'limited view of the courtyard' description basically meant a window in the bathroom, not the bedroom. Speaking of which, the bath was a jacuzzi which I thought was a nice touch (even though i'd rarely use one) but it didn’t appear to work. I pressed every button and fiddled with the tap levers etc. It had a working shower attachment though, but nowhere to hang it for a standing shower, so shower time was spent in a sitting position in the tub. 

Also the fridge in the room was pretty noisy. It sounded like something rather large was inhaling and exhaling in the room. This was continuous throughout my entire 3 night stay, all night and presumably all day. I took video footage as it was so strange. 

Reception was lukewarm mostly. Certainly better in main working hours (sometime after 7:45am until maybe 17:00 or so, but mostly an unemotional stare was my greeting at the times I passed through.
 Perhaps my wearing of a mask as per city requirements was the cause, but certainly not the friendly reception i've read about in some comments. 
The absolute worst thing for me though was the glass coffee table near my bed. In the darkness of night (the first night of 3) I managed to walk into it moving from my bed to the bathroom and taking a hard knock to my knee that had me rolling around in agony for a while. I found the light switch (away from the bed) and could see heavy scuffing of the knee. I then positioned the 2 soft chairs to protect myself from it happening again. This absolutely spoiled my trip as I love walking and exploring everywhere I go and typically walk 30-40k a day in a big city such as Kyiv, but my knee was in pain after around 5-10km of walking and finished off by around 20km, with me limping and walking a step at a time up and down stairs. This spoiled my time in Kyiv and my 2 day tour of Chernobyl the following 2 day

Quiet apar**ents set back from the busy streets. Comfortable rooms and helpful staff

Friendly staff, a pool would be nice to have.

Perfect place for me to stay. And they've helped me in every way.

Arrived to a dirty room.. Sink is in the room, shower and toilet are separate. Sink in the room was definetly strange to see. Reception staff was great though, very helpful.. the cleaner was sent to clean the room straight away..perfect location as well.. Will be ok for 2-3 nights if you don't plan to stay in the room a lot. But then why to pay these money if you dont to sleep in there only. Bed and bedding were perfect. However overall I would say overpriced for that you get. By the way - staff said they dont have starts as it is apart hotel.. so why is this place is being advertised as 4 starts then?

prompt and excellence service by miss Nataliia Mashevska I ordered a car transfer service from the airport, instead of receiving a profesional driver i got just a rude hick

Helpful staff and comfortable quiet room in a central area of Kiev

Absolutely freezing inside the apar**ent specially the bedroom and bathroom. Really courteous and helpful staff but that doesn't matter when the apar**ent is freezing despite central heating.