Kigali Serena Hotel
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1 night
1 room, 2 adults, 0 children
Kigali Serena Hotel
Kigali Serena Hotel
No. 5 of Premium Hotels in Rwanda
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We Price Match
Highlights
Cafe
Private pool
Ideal location
Bathtub
Spa
+4 more
Amenities
All amenities
Property Description
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8.7/10
The best hotel I’ve ever been to . The customer service and facilities are the very best.
Surroundings
Airport: Kigali International Airport
(11.9 km)
Landmarks: Serena Conference Centre
(<100m)
Landmarks: Belgian Peacekeepers Memorial
(180m)
Landmarks: Kigali Conference and Exhibition Village (KCEV)
(240m)
Landmarks: CST Library
(250m)
Landmarks: Cloister of the Bernardine Sisters
(310m)
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Rooms
Guest Reviews
Services & Amenities
Policies
8
Deluxe Room
1 King bed or 2 Single bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability
4
Executive Suite
Bedroom 1:1 King bed
Free Wi-Fi
Non-smoking
Air conditioning
Bathtub
Minibar
TV
Check Availability
6
Superior Room
1 King bed or 2 Single bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability
4
Junior Queen Suite
1 Queen bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Minibar
TV
Shampoo
Check Availability
5
Standard Queen Room
1 Queen bed or 2 Single bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Minibar
Shampoo
Wardrobe
Check Availability
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Average for similar properties in Kigali
Guest User
April 15, 2026
Left my shoes in the room, called after checking out and was promised call back, nothing, then I went over and after a long wiat was told they could not find the shoes, and after I submit a review, the shoes suddenly shows up but they refused to deliver it to me. I was charged breakfast even though breakfast was included in my room. They kept hassling me about checking out even though it wasnt yet check out tine. Staff just seem passive aggressive, aloof or very slow so this hotel will always be a last resort and I will not recommend it.
Patrick MENACHE
March 29, 2026
I am used to travel all over the world and I was impressed by this hotel.
I would like to thank personally BATAMURIZA Jennifer and Fridah for her warm welcome!
The rooms are quiet and very comfortable.
The breakfast buffet is amazing .
The pool, sauna and massages : beautiful.
If I had one critic to point out: the sofas in the lounge are design but not very comfortable but this is a personal opinion.
Thank you to all the staff !
Guest User
January 25, 2026
The best hotel I’ve ever been to . The customer service and facilities are the very best.
Sliimed
July 22, 2025
I had an excellent stay at Kigali Serena. The service was consistently good, with a special mention to Angel from Customer Service who went above and beyond to assist. The staff throughout the hotel were friendly and professional.
The breakfast spread was impressive, offering a wide variety of delicious options to start the day. The hotel represents great value for money and is perfectly located for both business and leisure travelers.
While the Maisha Spa was a bit underwhelming and could use some improvements, this did not detract much from the overall experience.
In summary, Kigali Serena is an excellent choice for anyone visiting Kigali.
Guest User
January 23, 2026
A classic hotel in Kigali. Comfortable and predictable.
Guest User
May 8, 2025
The facilities are old and the dining area is too public. But other services are as good as before
Original TextTranslation provided by Google
Sergei_2025
December 19, 2025
Отель очень понравился! Неожиданно высокий уровень обслуживания, не уступает лучшим отелям Турции. Номер стандарт достаточно просторный, большая кровать с двумя тумбочками и кушеткой, большой шкаф, длинный стол и стулья, кресло с журнальным столиком - мебели достаточно для комфорта. В ванной душевая кабина, ванна, не хватает только биде или гигиенического душа. В ванной также стеллаж для одежды.
Чистота на высоте. Сервис тоже: вечером приходит работник и расстилает постель, ставит около нее тапочки и коврик типа полотенца.
Завтрак проходит возле бассейна, на улице или в помещении. На шведском столе, помимо стандартных блюд, три разных салата, несколько видов сыров (в том числе камамбер и рокфор), 4-5 видов свежих соков (арбуз, ананас, маракуйя и др), из фруктов - два вида маракуйи, арбуз, ананас, оранжевые шарики - "гусиная ягода", папайя, а также плоды томатного дерева. Завтрак изысканный!
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Kentu Yadav
November 5, 2025
とても素敵な部屋で、清掃やサービスは細やかでした。朝食もよきです。コーヒーマシンはあるのにコーヒーがないのは謎でした。ホテル送迎は35ドルかかります。
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Guest User
June 23, 2025
早餐很豐盛
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Services & Amenities
Restaurant
No additional info available
Property Policies
Check-in and Check-out Times
Check-in: After 12:00
Check-out: 06:30–10:00
Front desk hours: 24/7
The host or staff will greet you upon arrival
The property will provide check-in details after booking
If you plan to arrive after 00:00 on your check-in day, please contact the property by email/phone at least 1 day in advance
Child policies
Children can stay in some rooms of this hotel.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cots and Extra Beds
Extra bed and cot policies may vary according to room type. Please refer to the room type details for more information.
Pets
Pets are not allowed
Service animals
Service animals are not allowed
Age Requirements
There is no age limit for checked in guests.
Paying at the hotel
- Cash
Property Description
Local hotel name: Kigali Serena Hotel
- Opened: 1999
- Renovated: 2011
- Number of Rooms: 149
Phone:+250-252597100+250-788184500
Email:kigali@serenahotels.com
A stay at Kigali Serena Hotel places you in the heart of Kigali, within a 5-minute drive of Union Trade Center and Kandt House Museum of Natural History. This luxury hotel is 1.2 mi (1.9 km) from Ntarama Church and 1.7 mi (2.7 km) from Club Rafiki.
Pamper yourself with onsite massages, body treatments, and facials. You can take advantage of recreational amenities such as an outdoor pool, a sauna, and a fitness center. This hotel also features complimentary wireless internet access, concierge services, and babysitting (surcharge).
Stop by the hotel's restaurant, The Milima Restaurant, for lunch or dinner. Dining is also available at the coffee shop/cafe, and 24-hour room service is provided. Relax with your favorite drink at the bar/lounge or the poolside bar.
Featured amenities include a 24-hour business center, limo/town car service, and express check-in. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Make yourself at home in one of the 148 air-conditioned rooms featuring minibars. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms feature shower/tub combinations, complimentary toiletries, and bidets. Conveniences include phones, as well as safes and desks.
You might be wondering
Does Kigali Serena Hotel have breakfast?
Sorry, Kigali Serena Hotel doesn't provide breakfast. Does Kigali Serena Hotel have breakfast?
What times are Kigali Serena Hotel check-in and check-out?
Kigali Serena Hotel check-in time is 12:00 and the check-out time is 10:00.What times are Kigali Serena Hotel check-in and check-out?
What is Kigali Serena Hotel cancellation policy?
The cancellation policy for Kigali Serena Hotel varies depending on the type of room and booking conditions.What is Kigali Serena Hotel cancellation policy?
How much does it cost to stay at Kigali Serena Hotel?
Prices at Kigali Serena Hotel change according to dates, hotel policy, and other factors. Please search for the dates you wish to stay to view prices.How much does it cost to stay at Kigali Serena Hotel?
What is the cloest airport from Kigali Serena Hotel?
The closest airport is Kigali International Airport, and it is about 26 mins from hotel by car (11.9 km).What is the cloest airport from Kigali Serena Hotel?
How to get a receipt?
The receipts are issued differently depending on the payment method you use. If you use "Prepayment", you can get an electronic receipt from the booking details page. If you wish to pay at hotel, please inform the front desk staff when you check out.How to get a receipt?
What are Kigali Serena Hotel nearby landmarks?
Kigali Serena Hotel locates at the center of Kigali. The nearby landmarks include Serena Conference Centre, and it is <100m from your search (straight-line distance).What are Kigali Serena Hotel nearby landmarks?
About This Property
| Nearest Airport | Kigali International Airport |
|---|---|
| Distance to Airport | 11.94KM |
| Average Price From | CAD526 |
| Hotel Star Rating | 5 |