Kilmorey Arms Hotel

For two nights in a row, there was music booming from the floor beneath my room, loud enough to rattle the beds. This went on until 1AM the first night and 12:30AM the second night. I lost about 6-8 hours of sleep. Here’s the issue: as Kilmorey Arms mentions on their website, they have musical events on weekends. What they neglect to mention is that they host these events directly under their room blocks, at high volume, late into the night. If your room happens to be near a party room, expect to be kept awake for hours. The hotel doesn’t consider this a problem. When I spoke to Reception, they told me “it states in your booking agreement that we have live music on weekends.” With that in mind, I re-read the booking agreement I received over email - I found no mention of music at all. Furthermore, even if it were in there (or if it’s mentioned in some other document that I’ve missed) I don’t think “we have music” actually conveys “we might have loud music blaring from your floor until 1AM.” Go read the lower-rating reviews for Kilmorey Arms, both here and on other sites. People have been making complaints about the noise since 2018. Also read Reception’s responses, which confirm that the hotel intends for these disruptions to continue. They’re perfectly happy to charge guests full price for rooms they can’t sleep in half the night. And if you’re perfectly happy with that policy too, then by all means - make a reservation.

Great hotel.Would highly recommend a stay here. Great rooms, amazing food with plenty of choice from the menu. Above all the staff were very friendly and welcoming, making our stay a pleasure from start to finish. We were in Ireland working for 2 weeks with our 2nd job being 30 miles from this hotel. We were made to feel so welcome on the 1st week we decided that it was worth the extra travel to stay here for the duration of our stay.

We had a really good stay here, the rooms were very clean and spacious and the staff were so friendly. Although you can hear music from the bar on the Saturday night it wasn’t too bad. The breakfast was good but maybe a selection of pastries instead of just croissants would have improved things. All in all it’s an excellent hotel with high standards, I really hope they maintain them.

Firstly I would like to say housekeeping is absolutely brilliant rooms are very clean and tidy ,staff is great an friendly and the food was absolutely beautiful a massive thank you to Sam and lenore for the opportunity to stay in the hotel ' ie linzi Paul Nicole Scott eathan an the rest off staff

The staff were all extremely friendly, professional & helpful, which was especially important as I am wheel chairbound & my wife greatly appreciated the assistance. The room was very comfortable & room service for breakfast was excellent. The cleaning ladies were happy, singing & helpful. The complimentary minibus service was most helpful, as was the driver Sam. Food in the bar / restaurant with our friends was most enjoyable. All in all a very pleasant experience.

From the moment we arrived at reception to check in the staff were so welcoming and friendly. Had a lovely meal in the restaurant and staff again were absolutely lovely and helpful.The music was great in the bar that night and staff were lovely again,room was comfortable and hotel was spotless.

Our room was directly above a nightclub/bar area with music that actually caused the furniture to vibrate. An explanation was that the staff had pointed out they had bar entertainment but not that we wouldn’t sleep until 2am because of this. In the room we had stained sheets. The bathroom floor tiles were broken and caused a small cut to my foot. The shower had only cold or tepid water at any time off day. Nice food and very pleasant staff

Brought a member of the family visiting from the Highlands of Scotland here on 1 May as this was our day for the mega road trip around all of Co. Down. The weather behaved itself and the Mournes were spectacular. The Kilmorey Arms finished off a perfect day by serving up a meal which can only be described as 5*. Our guest had dietary requirements. Not a problem and they were presented with a wife variety of options which pleased them enormously. The bar offers a good range of gins....even better! All the staff were utterly delightful. The standout dishes were the chop and the creme brulee; the other dishes the beef stir fry and the lamb both receiving compliments from my two fellow dinners. It was one of best dining experiences I have had in a very long time and I cannot wait to go back!

We were in the Kilmorey Arms Easter Sunday. The place was absolutely packed tables as tight as could be. Not enough staff on to cope but bookings were still taken. The portion of puddings were awful and they were out of custard and whipped ice cream. When we went to get a refill of the jug of water sitting on bar from a previous table was topped up. Was this clean water? We were not even offered tea or coffee. Very disappointing. There were over 20 of us and we were offered a voucher for two people for the carvery. Not satisfactory customer service at all. I have no intentions of ever goin back.