Holiday Inn Express & Suites Kimball

The good: location and ease on/off the highway. Recommend dinner at Top Of The Rock, a short drive from the hotel. Solid food, great views and service. The not-so-good: the cleanliness and service. We had a room with 2 queen beds. When I pulled the cover off one of the beds, the fitted sheet looked the way it does when someone had already slept in it. I was taken aback, so I inspected it closely and saw hair and other specs. I brought this up to the front desk attendant’s attention, along with the fact that the elevator and hotel floors were not clean. I was told they had been very busy. When I pointed out that we all get busy, but cleanliness is super important, I was told I could speak to the GM who would be there in the morning. Not a great impression for sure. The following morning, as we were getting ready, I heard a knock on the door and at the same time, a person was entering the room, asking “do you need anything?”. Checkout wasn’t for another hour and 15 minutes. I was in my nightie, and my dog was heading to check out the person in the room. Do not disturb sign was hanging on the door. On the way out, I again tried to communicate the issues to a friendly front desk lady, who again referred me to the GM.

Check in was friendly and efficient. Room clean. Area/neighborhood -appears safe with several food optio s

Room that was book in advance, was put next to elevator. Noisy all night.

Front desk staff was super helpful. Rooms we're updated/ new . Breakfast was nice/ clean eating area.

The man at the front desk was terse but he warmed up. Good breakfast, neatky kept up. Beds good. Just looked like the whole place needed a refresh. Too expensive for what it is

Staff was friendly and very helpful

Clean

Overall, a very good hotel.

We had a wonderful stay. The rooms were very clean and staff helpful. We enjoyed the pool and other ammenities.