WE had a 1 bedroom suite which was quite roomy, the king bed was very comfortable, the kitchen very handy and the rooms clean but dated, and that is the only good news. Before we checked in we received an email a couple of days earlier for all check in and checkout instructions to familiarize ourselves with for all the do's and don'ts well that is all good and well for them but this place has been let go and things there do not work properly, they don't work at all or they are out of order for goodness knows how long, we also found out that you have to book a time to use the barbecue, and it can only be for your family, no other friends etc, absolutely ludicrous. The lady at reception when we checked in was lovely as was the lady in the laundry and housekeeping staff, but the rest of the staff at reception never acknowledged you when you came in, with a smile or a hello, and when you needed to ask a question, they were polite but certainly not friendly, it was if we were more a nuisance to them. I think considering all the rules they give you to follow they need to do a better job supplying all the amenities they are suppose to offer, and concentrate a lot more on customer service than having all those rules and regulations that make their jobs easier, we are the guests, and we have paid for these services and expect courtesy from the reception staff.