The hotel was clean, fresh, and modern, but the real star was the front desk agent Patti. I used the chat feature to ask a few questions prior to check-in and received polite and helpful answers from her, and through my whole stay until the night before I checked out she was pleasant, incredibly helpful, and demonstrated exemplary service. She went above and beyond to help with an issue I was having, all while being gracious and telling me that I was not a bother at all when I apologized for taking up some of her time. I witnessed her help other guests as well, and was so impressed with how measured and courteous she was, and multi-tasking like a Boss! As someone who worked in hotel sales for over 15 years, this is the kind of employee I would promote immediately. I will absolutely stay again the next time I’m in the area for work. She’s a gem!