The Bay Hotel

This is a lovely hotel in beautiful location looking across the Firth of Forth. Very comfortable rooms, well equipped. Restaurant had a good choice of dishes, reasonably priced and well presented. Service was excellent. Facilities on site were good. Pool was adequate although I would not have liked to be there if it was busy. Nice wet room and sauna. Hotel is stated as 3 star but I would score it higher. Excellent location for exploring Fife or going across to Edinburgh. Only negative was that I paid for a room with a view. Technically this is what we got, but part of the view was blocked out by the height of some bushes in the grounds. Some severe pruning required!

We viewed the site and had lunch in the Bay Hotel restaurant. We both had steak pie which was delicious but a little dry so I requested some extra gravy. I was so disappointed to find and additional charge on my bill for £3 for “extra” gravy. My meal was £15 so they charged me an ADDITIONAL 30% for a small jug of gravy. If there had been enough on the plate in the first place I wouldn’t have had to ask for more . Poor show 😔 Where?

Excellent service in all areas of the hotel. A special shout out to Amanda on the reception who helped us with a lovely smile with any queries. The rooms were clean and comfy albeit a bit tired decor wise. We ate in the restaurant in the evening and for breakfast and both times the food was excellent and we had very generous helpings! The staff in this hotel are doing a great job in delivering a very pleasant stay.

Stunning views, friendly staff, very affordable, clean and comfortable. Recommended for couples or families alike with hotel and caravan rental options. Nice break away.

Still my favourite place but lacking in a couple of things. When we arrived the bed was made up as a double, despite requesting two singles for myself and teenager son. No offer of a drink or anything when we were waiting and luckily the receptionist caught the maid before she went home, or I don't know what would have happened. The room was absolutely roasting, despite having the window open, which I don't think is safe on the ground floor. The air conditioning does not work properly. They could have some sort of loyalty scheme. The entertainment Glen King was terrible and rude. Only 10 people there. He was pointing out things at the audience and said I take it they didn't like Elvis when we left. No we just didn't like your singing!!

I didn't know when booking that this hotel is part of a caravan park. Hotel is very dated and overpriced and not the place to stay if you're visiting on business. Room was old fashioned with a lumpy old mattress. Sea view if you could see over the plants. Breakfast doesn't start til 8am but they do offer a breakfast to go (which was a chicken tikka sandwich!) It wasn't on the website about the pool being closed prior to booking which I think is unfair. Staff are all friendly & helpful. The room was clean. Overall I think this place is OK for a holiday park vibe but I wouldn't stay again I think it's overpriced.

I politely let them know we were unsatisfied both during the stay and in an email afterwards. No actions were taken at all. They say ‘thank you for raising this”. Really loud music going on when we arrived and until past 11pm. We were very close to the noise though they said that if we didn’t attend the celebration they have a policy of assigning us a room far from the noise. Did not happen. They strongly advised we book a table for breakfast so as to get any food at all. The latest possible time for it was 8:30am. Almost completely empty restaurant even after 9:30 am so we were really not sure why they made us wake up early on our holiday. Restaurant closed early in the evening, we ordered Chinese which was the only option. The ceiling panels in the spa are almost falling down. The steam room was out of order. The gym requires an additional payment, no note on that on their website. Definitely not worth the steep price. Never going back. The receptionist was great though, booked us a taxi driver that took extra care that we would be at the train station on time.

Im sorry to say that my stay was not so good. At night there was pipe noise every so often, couldnt sleep because of this. Swimming pool area looked filthy. Something wasnt covered in the steamroom so there was a puddle of boiling water there which burned my foot. That is a massive health and safety hazard. Staff member did go to sort this out after we said something, but there was no empathy, apology or nothing. No care in the world. I screamed when this happened. Nobody bothered to even look what happened until we said something. Breakfast was cold and not nice, vegetarian option is not good could of added a veggie sausage for example. Scramble Eggs tasted like powdered eggs Coffee not good. When checking out explained our experience, but reception didnt seem bothered just seemed like wanted rid of us only said 'shame' no im sorry, not caring or empathic at all. I get it I cant expect much from a 3star hotel but everyone seemed miserable, could atlest improve try to be more apologetic and show some empathy to unhappy customer that pays to have half decent service. Came home hungry, tired and with burned foot instead of rested and happy

I spent one night at the Bay Hotel with my 2.5 toddler and was extremely impressed. We had a ground floor room with a little terrace which had a beautiful sea view. The room was spotless and extremely comfortable. We had dinner which was also great. The restaurant staff were all lovely and so accommodating. I did not feel like my toddler was bothering anyone as the restaurant is spacious. Food was fab and reasonably priced. The facilities in the hotel are what separates it from the rest. The pool, arcade and soft play are all great for young children and they can be used really early in the morning and late at night. The pool is warm and the changing facilities are clean. I really wish we had stayed a few more nights. Well done Bay Hotel. We will be back :-)