DAY ONE. On arrival, we checked in, were given a piece of paper with our room details on it. As we are in our 70s, we asked if we could get help with our luggage. We were advised that “There are trollies in the car park.” We arrived at the car park, and parked in a disabled spot. Alas! No trollies anywhere. Then we looked at our information and reception had forgotten to write down our room number. We only had the wing number and the floor number. So I phoned reception and asked for our room number. We dragged our heavy luggage through a labyrinth of hallways until we found our room. We entered, dropped our heavy luggage and sat down relieved. We looked around and realised this was the wrong room. This was a hotel room, and we had upgraded to a suite. I tried three times to ring reception, unsuccessfully. So I trudged back to reception, handed in the old key and was reassigned a suite with an apology. We struggled to get our luggage out of both doors. We now trudged to the opposite end of the complex. We passed through reception, where 10 or so people were lined up. The place was obviously understaffed. Finally, we arrived at our lovely suite. In the bathroom I found black mould at the base of the taps. DAY 2 We recuperated from day 1. We rang reception and asked for someone to come up and show us how to use the TV/remote. I had to ring a second time to finally get someone. DAY 3 3.40 AM. We were awakened by the fire alarm. This announcements and noise went on for an eternity. I have PTSD considering and could not get back to sleep.. I thought we may have been offered a free coffee or a drink of some sort in the way of softening the terrible night we experienced. DAY 4 My wife had eventually managed to get back to sleep and rose at 10am.. We decided we should go and have a coffee. It seems that you cannot get a coffee at Peppers until 11.00 am, that's when the pool bar opens. I asked reception where I could get a coffee in-house. My wife was told that the restaurant would make her a coffee, but when she got there she was told that the machine was no longer available as it was being cleaned..If they clean the machine during the day, what do they do at night? We went to a local cafe within a very short walk of Peppers where we found a better tasting coffee at a lower price (Peppers doesnt do themselves any favours) We decided to go for a drive and as we approached the car could see that it was splatter with bird poop. We contacted reception, who told us that the birds are an ongoing problem but to go to the "high vehicle parking" as there is a hose there and we (Us) could wash the bird poop off. When we got down to the hose, we found that the hose had no attachments. They’d been cut off both ends. Now, you may be thinking, he’s a grumpy old bloke who complains about everything. You would be wrong. Whilst we were not expecting 5 Star service at Peppers, we did look forward to a pleasant, relaxing, well-run establishment with perhaps an