As a first time stay in Kingscliff, we chose Peppers due to their previous faultless experience at other properties they operate. This sadly was not up to their usual standard.. We had a plunge pool one bedroom apar**ent that was well appointed however the balcony and the pool area was unkept. The apar**ent felt tired… the bed was comfortable as was the bathroom facilities… The dining area, Seasons was utilised as our breakfasts were included. What a debacle this experience is! Long queues, inadequate catering, untrained staff. When I commented I was advised there was a large conference in and they had been hit with everyone arriving together… not well organised.. I then discovered that the Restaurant is catering for both Mantra & Peppers as the Mantra dining area is closed… this is a totally unacceptable solution, for starters, there is not enough room for both hotels to seat or feed that amount of people!! Finally, the staff were clearly under pressure and that resulted in less than friendly interactions. I would suggest Management take a good look at the operations of this hotel… Unfortunately i cannot recommend the property due to this experience.