Passage House Hotel

The hotel is in a very picturesque location, overlooking a lake. The bedrooms are large, with comfortable beds and prices for a stay are very reasonable. Having said that, the completely uncalled for surly, unfriendly and distinctly unhelpful of one member of staff at reception when we returned to the hotel after going to the Newton Abbot races soured the overnight stay for our group of 7. Firstly, after serving drinks to two members of our group, who arrived at the hotel ahead of the rest of us, he didn't allow them to take the drinks outside to a veranda area so they could have a smoke and could provide no good reason for refusing the polite request. Secondly, when the rest of us arrived at the hotel at around 11.30pm the bar was shut and he refused to serve us any drinks, even though we asked politely, merely wanting one more drink before going to bed. He was also curt, rude and distinctly unhelpful when we asked him to point us in the direction of our rooms, giving one word answers and seeming to regard us all as a hindrance to him. All in all, this experience made us regret our choice of hotel and we are disinclined to return to the hotel in future. A further gripe was that the breakfast service was poor and slow, with cooked breakfasts taking 25 minutes to arrive and many key items missing and not replenished unless guests specifically asked, including cups, tea bags, sugar and orange juice,

Hotel was conveniently located and my room had a nice view of the estuary. The hotel and room itself did feel quite dated and worn out, but was fine for my needs.

We have stayed here lots of times before and it’s been lovely. This time was very disappointing. The carpet in the room was disgusting, stained and dirty. The bathroom needed a proper clean. Breakfast was very disappointing. The first morning we went down at 8.30am and there were no pastries or marmalade out and the toaster was missing. Cooked breakfast is very small and definitely not worth £15. The hotel looks tired and uninviting and like it needs a good clean up.

A very good location for our stay. The only let down was the food. Brakfast was 'served' but it was apparent that it was prepared and left on a buffet, just not insight, rather than freshly cooked. Limited repetitive evening menu.

The room was fine with a good view of the river and the old ferry - clean and tidy with a very comfy bed. The shower was good and there was tea and coffee etc ready for us.

The mattress was the worse one I have slept on. My wife slept on top of the mattress and I in the chair. Never again.

The hotel is very tired. The room was spacious with a lovely view. I booked this over the premier Inn because of the leisure facilities but received an email the week before to say the pool was closed for maintenance. No gesture was made to make up for this.

Room was filthy had to get someone in to clean it when we arrived as the carpet was disgusting and we had an 8 month old crawling everywhere. The pool wasn’t switched on so was freezing cold and we were unable to use it all weekend overall very disappointed

Staff were great and service was too. Room was clean and tidy but the mattresses could be improved as not very comfortable, old spring style. However was awoken during the night about 3am to load and playing music, called down to reception and asked if she could hear and find the source. She commented it could be the restaurant. Suddenly no more load music and back to sleep I go!