Top rated hotels in Kingston

Residence Inn Kingston Water's Edge
4.3/5114 Reviews
My wife and I like to stretch out in hotels so the twin-bedroom suite at this hotel seemed the obvious choice when we visited Kingston. Unfortunately, this particular accommodation doesn't seem to get used much, as we learned gradually during our stay. First issue - the air conditioning unit in the shared lounge worked gangbusters, sending out a blast of cold air with a lot of noise, but virtually nothing made it into the rooms. A technician came quickly and discovered the vents had basically clogged shut. Second issue - the fan in the bathroom next to my room couldn't be shut off. There was no switch. I went downstairs and asked the person at the front desk whether I was mistaken and there was in fact a switch and he said he'd check. Whatever the results of the check, no one got back to me. So the droned on noisily through the night, making my life miserable. Third issue - my wife, a heavier sleeper than me, kindly offered to swap bedrooms. Throughout the night there was an intermittent clanging noise from above, as if a cord had come loose from a flag pole, or a panel in the air conditioning was flapping. The next morning I went down to the desk and asked them to look into it and they said they would. Again. no one ever got back to me, and whatever it was clanged away off and on the next two nights. My wife paid for these rooms - more than $2,000 Canadian for four nights (!) - and is a more forgiving soul than I am. Had this been on my tab there would have been a frank exchange with management and a request for a partial refund. As it is, we certainly won't be staying here again the next time we visit Kingston.

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