Courtleigh Hotel & Suites

I thoroughly enjoyed my stay here! We were there for a lacrosse tournament, and hotel was fully booked! Our room was clean and tidy, bathroom was very nice and bed so comfy! The house keeping team did a great job everyday. I loved the boutique vibe of this hotel. Quiet and cute! Decor was lovely, and staff was attentive. We had some awesome bartenders who took great care of us at mingles and the pool bar. Food was also very tasty on property! Very nice breakfast buffet too. Would absolutely recommend staying here if you find yourself heading to Kingston!

Our flight was late and we got to the hotel sometime after 9 pm. when we reached the hotel, the hotel staff advised us that they had computer problems and could not check us in. We waited over 1 hour to find out that they had given away our reservation. We tried to get something to eat while the hotel staff tried to find us another room, but the kitchen closed at 10 pm and we were very hungry. They tried to accommodate us and let us order 2 salads to go which took 30-45 mins. When we finally got our salads and we also got notice that they found us a room for the night. When we got to our room, it was very nice. They gave us the executive suite for the night which eased my dissatisfaction in their service for the night. The next day, I asked if we could stay in the Executive suite for the rest of my stay without any additional cost since they could not find us another room as i had originally booked. they agreed and my aunt and i had a great time for 1 full day. On our 3rd day when we returned back to the hotel room after being out the full day, we noticed load machine like sound coming from the room since we were on the 10th floor. Then we notice the sofa seat was wet and water on the floor. Then we noticed water coming from the ceiling running down from the ceiling down the wall and over by the living area and by the bar area. It was crazy. I had to call the front desk and report it. They sent up someone to evaluate and then when they saw it, they called the manager or engineer to take a look. It appears that work was being done on the roof and the water came down into the suite and made a mess of the furniture and floor. The engineer apologized for the inconvenience but and then left. We were left in the room with water all over the floor and unable to use the living room. We ended up having to call the front desk to have then send someone to clean up the water on the floor and on the furniture. We ended up eating in our bedrooms. When we checked out, i mentioned to the hotel staff about the inconvenience we had with the water and the staff was sympathetic but no apologies or offer to give a discount or anything. I decided i would not return to this hotel again. I would not recommend this hotel to anyone especially with the experience we had.

The first room wasn't what I was use to because I have been staying here for years but yesterday I was upgraded to a suite room this will blow your mind away and also the rate was adjusted very dramatically so I have booked another 3 nights very happy at the moment

Didn’t like how stuffy the room was, air vent needed to be cleaned out. Shower did not function properly.

Check in was great. Room and everything else was satisfactory.

All excellent. Great staff.

Lascelles has been an excellent service provider at the Courtleigh hotel. Very courteous, friendly and helpful. The hotel is very homelike and comfortable. It is always clean and extremely tasteful in its decor. The ambiance is complemented with team members such as Lascelles

Lascelles did a great service for us along with good conversation. He has a nice personality and was always smiling. We are still attending this hotel and so far it has been a pleasant experience. The foods and drinks are great. The staff members here are smiley in addition to being kind.