Sunny Bay Hotel

Lovely hotel - room was very comfortable, staff very pleasant. Much more upscale than your usual Greek hotel and a good price. Free welcome drink on arrival - however they wouldn’t allow a G and T which was a shame! Spacious balcony and nice sea view. Would highly recommend :-)

The beach was great, the restaurant staff was accommodating and kind, easy drive to Kissamos.

Enjoyed our stay there, everyone was incredibly friendly. The hotel was very clean and we loved the view from our room.

Clean and tidy place. Nice location.

We had double booked our nights, sunny bay welcomed to modify our stay and allow us to stay another night. Had a great meal for dinner, on-site restaurant was very good and the breakfast is great as well. Weather was very windy during our stay so the beach was less than desirable.

The negative: On a recent several week visit to Crete, I stayed in four hotels, and this although the most expensive, had by far the worst service. When I arrived, the man at the desk didn't look me in the eye or welcome me, he just asked for my passport, handed me a key card and gave me no information about the hotel, whether meal times, amenities etc. When I asked if there was a lift, he said "Of course", came out from behind the desk and walked to show me where the lift was. There was no offer to help me with my luggage, so I trundled along behind with a suitcase, rucksack and two bags. When I arrived in my room, the soap dish was hanging off the shower, the loo seat didn't fit and the hairdryer blower in the bathroom had sellotape around it. (All the other hotels provided proper hairdryers which offer far more control when drying hair.) The complimentary toiletries provided were very basic - two make up wipes (again all the other cheaper hotels had provided a proper selection which also looked far more attractive - see photo).The room generally looked tired and in need of some tlc. In fairness to the hotel, I asked for the loo seat to be replaced and the soap dish to be re-attached to the shower wall, and this was done the very next day. The positive: The hotel room was large and clean, with a balcony. The restaurant is good, with helpful and friendly waiting staff. And the view from the restaurant is lovely. The hotel pool, although cool, is kept very clean. The hotel is on a stony beach, so you can swim directly in the sea from the hotel (depending on how tender your feet are you might need beach shoes, I used mine.) The hotel breakfast provides a good range of options, apart from a very basic range of tea bags, again I had been offered far more tea choices in other places I stayed. In short, a few upgrades and improvements to parts of service, would make a huge difference.

Visited a week with a friend. This hotel and its staff is AMAZING! They are so kind and always striving to make your vacation go smoothly. We had half board, which included breakfast & dinners each night, as we really just needed to relax all week, and the dinners were so good! Fresh incredients, great taste and good menu to choose from. I hope this hotel keeps succeeding, as they deserve it to the fullest.