Howard Johnson by Wyndham Tropical Palms Kissimmee

I was charged a $20.00 service fee at check in. My room had no heat and never got service for new towels and toilet paper. The employees have nasty attitudes and take forever to check you in. I will never stay there again.

Dirty place (gross floors), rude, loud guests (no sleep!), and uncomfortable facilities (I used my own shirt as a pillow case). We stayed for one night before and regretted even that long. Plenty of other hotels closer to the Parks for same price that are way better. I was duped by a false rating on ***********

We had room 253. This was one of the least expensive hotels in Kissimmee with a decent rating so we weren't expecting luxury and of course didn't get it. We only needed a room for one night, though, and this was comfortable and clean. And everything worked. Pros: Friendly man at the front desk who was pretty busy when we arrived. Good location with many restaurants and stores in the area. The shower worked well and there was a hair dryer. Also included was a small fridge and microwave. Shampoo and bar soap were provided but that was all. There was a separate chair and desk, the beds were very comfortable with 3 pillows per bed. There were no blankets at all ON the beds but blankets were provided and folded on top of the clothing rack. TV was adequate. Iron and ironing board provided. Wi-fi worked well. Cons: There's no elevator. Because of that, we requested a room on the ground floor but were told ahead of time by e-mail that it depended on what was available when we checked in. We ended up having to haul our suitcases up and down the stairs. It seems that they could hold a ground floor room for people who request it ahead of time. The room had a slight odor that wasn't too unpleasant, but was noticeable, nevertheless. Furniture, sink, fixtures were old and kind of beat up. The towels were ROUGH. We didn't find the fridge at first because it's in the cabinet under the TV and the cabinet looked like drawers. The safe had a sign on it that said "do not use." No USB charging ports near the bed but there was an outlet available. Things are worn like spots on the carpet, some stains and broken spots on the lamp shades. The grab and go breakfast was a jumbo iced honey bun and a bottle of water in a brown paper bag. We also had to pay a $100 damage deposit. Misc: This is an older style hotel with outside hallways. Our room had 2 chairs and a table outside the door with privacy walls between our area and the rooms on either side of us. There was a nice view of the lake, the kayaks, and the pool area. Our room also had a connecting door to another room that was back-to-back with ours.

Room was clean, bathroom was good. Check in personal was very friendly and professional. We were there only one night, but would stay again maybe longer. Very quiet. Price was reasonable Would stay again.

I loved the cable tv and swimming pool the staff was friendly and the beds were well spread and it was located in the center of everything.My children loved it and the other guests were very friendly the bathroom was also very nice!!

The desk clerk was very rude. The room had ants all over the sink. They had key cards that didn't work. They say they charge extra for a refrigerator in the room. Worst hotel to go to try up the street. Honestly!!

The location was about 7- 9 miles from Disney and Universal. This HJ did not offer a breakfast and our room needed to have a renovation. They did not offer daily maid service, unless you asked for it. Probably it was due to lack of personnel.