The staff is going to charge you an extra 100$ just for putting a Visa card in as a placeholder for your room. Nowhere on the website is this policy stated. I started to cry and left the hotel to compose myself when the front desk threatened to remove me from the booking entirely. This is on MY BIRTHDAY!! Then when attempting to purchase an extra night, they called me the next day after already taking my money and told me the room was unavailable. Mind you I bought the extra day IN-PERSON! I didn’t receive my refund until days later. The staff are inept at their job. Be ready for extra charges and lack of customer service. I remained respectful with the staff, but they have no respect for paying customers.