Verified traveler
February 25, 2024
Ever since they were bought by Capital One Vacations the service at Silver Lake has been in decline. Rooms are not ready by 4:00, front desk managers explanation is "it's raining" !??
No phone in room to call front desk to request missing garbage can for kitchen, bedding for sofa bed, and tissue for bathroom.
We have been coming here for 15+ years, and can really see the decline.