To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.3
Amenities4.3
Service4.3
Cleanliness4.3
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All reviews(59)
Positive reviews(45)
Reviews with photos/video(3)
Guest User
Standard Double Room
Stayed in Dec 2024
Family
1 review
4.7/5
Amazing
Posted on Dec 30, 2024
The reception was very good. All the services were grear
Guest User
Standard Double Room
Stayed in Dec 2023
Family
1 review
4.7/5
Amazing
Posted on Dec 25, 2023
Very warm welcoming workers
Likenya
Standard Double Room
Stayed in Jun 2023
Business travelers
1 review
5.0/5
Outstanding
Posted on Jun 30, 2023
Simple and generous, complete facilities, very affordable!
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Guest User
Standard Twin Room
Stayed in Dec 2023
Solo travelers
24 review
5.0/5
Outstanding
Posted on Feb 14, 2024
The environment is very good
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Carol M
Stayed in Nov 2024
Couples
4.0/5
Very Good
Posted on Nov 14, 2024
The hotel was strategically located. The hotel was clean and tidy. Breakfast was very tasty and staff were delightful. It has air conditioning which makes the sleeping experience wonderful. It is quiet even though it is located in the heart of the city.
Response from Property: DearJ6443BEcarolm, Thank you for your wonderful feedback! We are thrilled you enjoyed our service, food, hospitality and loved the location. We can't wait to welcome you back. Warm Regards,
Guest User
Stayed in Jan 2025
Other
4.0/5
Very Good
Posted on Jan 19, 2025
The rooms were so simple and small. The bathroom has no bathtub, but it's till very nice. The breakfast was delicious, not too many options to choose from. The rates were not expensive, and they are near a quickmart and chicken Inn. It was a nice stay
376jacqueym
Stayed in Jul 2024
Business travelers
5.0/5
Outstanding
Posted on Jul 12, 2024
Excellent customer service, from the Door man to the supporting staff. The gentleman who received us at the customer care desk was super welcoming made us feel at home. The checking and check was easy too. The breakfast has quite a variety. I looking forward to coming back.
Response from Property: Dear376jacqueym, We are happy to receive your feedback. We thank you for taking your time to write back to us about your great experiences at our hotel. Our team will be delighted to host you again. Best Wishes.
Guest User
Stayed in Dec 2024
Other
4.0/5
Very Good
Posted on Dec 25, 2024
Best customer service very welcoming The food was awesome The room was amazing, I love how the hotel hygiene is very sparkly clean, we enjoyed our stay and sure recommend someone to book their stay and will never regret Though also recommend should have at least slippers in the room
Raghu Ram P
Stayed in Dec 2024
Business travelers
5.0/5
Outstanding
Posted on Dec 20, 2024
Everything is organised here and systamatic and reception is very responsive and customer friendly ang hotel cleanliness is nice and good thing this hotel is situated in primary and safe area.. I will recommend this hotel for all Walks of people and family and friends ❤️
Response from Property: Dear raghuramp2024, Thank you for taking time to share a great review and feedback on the overall stay and experience at the Imperial Express, We are happy to note that your stay was a success and got value for money. The team is delighted and looks forward to welcoming you back during your next visit. Warm Regards,
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ndindamusyoka
Stayed in Dec 2024
Business travelers
5.0/5
Outstanding
Posted on Dec 13, 2024
Good Job, keep it up! Clean rooms, Nice breakfast, Friendly staff. Overall experience was really nice!
Response from Property: Dear ndindamusyoka, Thank you for sharing your valuable feedback with us. The team is delighted to note that we made your stay memorable and look forward to another opportunity of welcoming you. We thank you again for making Imperial Express your preferred choice. Warm Regards
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Jet775798
Stayed in Nov 2024
Business travelers
5.0/5
Outstanding
Posted on Nov 27, 2024
Very comfortable stay. Elva at the reception and Amos at the security were very helpful and amazing people. Breakfast is have multiple options The rooms are clean with all the amenities like airconditioner, wifi etc. Room service is also available
Response from Property: Dear Jet775798, We truly thank you for being our guest . I am excited that you carried away wonderful memories on our hospitality and truly delighted that you enjoyed our facilities & services . We appreciate your kind compliments to Elva and Amonah. Looking forward to seeing you back at our hotel. Warm Regards,
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480alissa
Stayed in Nov 2024
Solo travelers
5.0/5
Outstanding
Posted on Nov 17, 2024
I cannot say enough good things about the staff at this hotel. Everyone was extremely nice and accommodating. The value is excellent. The breakfast buffet has a good variety. The shower had good pressure and was hot. And the location is very nice - located near multiple shops, restaurants, and 2 larger malls. Definitely will stay here again.
Response from Property: Dear 480alissa, Greetings from Imperial Express, Thank you for your fantastic feedback! We are delighted you had a memorable stay and enjoyed the services and the location of our hotel.It’s wonderful to hear our team made your stay memorable. We look forward to welcoming you back for more great experiences. Asante sana! Warm regards,
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Stephen R
Stayed in Oct 2024
Solo travelers
4.0/5
Very Good
Posted on Oct 10, 2024
Rooms ought to have smart Tv where one can access Netflix,You tube,movies amongest other interesting views on Tv. Need to have slippers in the room,Toothpaste and toothbrush. With Kisumu being hot town water bottle should be 1 litre 2pcs. I would suggest also rooms to have coffee making heaters. Rooms are very clean with best beddings,towels and well flowing water. You have great team from soldier at the entrance, reception and even at restaurant. I have visited the hotel several times and have reason to keep coming back everytime am in Kisumu
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Response from Property: Dear Stephen, We sincerely appreciate you for choosing to be hosted by us. It is of great value that you have shared your experience. We have taken note of all the concerns mentioned and have taken steps to improve on the areas that need immediate action. We are working on upgrading the visual guest experience in our rooms as well. Hoping to see you again soon. Kind regards
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maryam z
Stayed in Oct 2024
Family
5.0/5
Outstanding
Posted on Oct 2, 2024
Very nice, friendly and helpful staff. They are very informative and show you around well. The room was a good size with very comfortable beds and good air conditioning. Very clean bathroom with hot and cold water. Delicious breakfast too.
Response from Property: Dear826maryamz Thank you for taking time to share your feedback and experience from your last visit. We are happy to note that the team did make your stay memorable and your general experience with us was the best. We will be delighted to welcome you back soon. Warm Regards,
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Nate Y
Stayed in Sep 2024
Couples
5.0/5
Outstanding
Posted on Sep 20, 2024
The staff were incredibly friendly and the breakfast offerings were great. The room was clean and the bed was comfortable. The AC was working well throughout our stay. It was an enjoyable stay and I would highly recommend it to anyone who has a trip to Kisumu.
Response from Property: Dear 585natey, Hope this message finds you well, I am pleased to realize that you had a great experience at Imperial express during your recent visit and that you enjoyed professional services from our team, loved the facility and our breakfast. We look forward to hosting you again in the future. Warm Regards,