Best Hotel in Knoxville. We came with 2 dogs and a family of 5 and were treated like family upon arrival immediately. Our stay began by being greeted by an exceptional representation of customer service, the valet attendant, Matthew. He helped our bags to our rooms and told us about wonderful activities and restaurants in the area. Per his request, we went to Vida across the street, which was exceptional. The rooms were clean, the hotel service was quick, and the food was great, the rooftop bar was excellent, what more can you ask for???? We will 100% be back at the Hyatt for our next visit to Knoxville.