Holiday Inn Express Knoxville-Strawberry Plains

Awesome!

We stayed at this hotel 2 months ago and couldnt say enough great things about it. This time it was ok. There was only one small trash can in the bathroom for the whole room without a bag and the tissues had one left in the container then empty. The hall trash by the elevator was overful the whole night and next morning. The room smelled freshly clean when we walked in the bed was comfortable. They have a great tv selection. Breakfast was not ok at all. The pancake machine kept having us check if bag was loaded correct and run thru steps then say making 1 out 2 then start over again checking bag. There was no milk besides a tall pourable silver pitcher which was no Chocolate milk. My grand daughter chose sausage links once she cut into them there was water all over her plate and they did not look done. Potato and eggs didnt look edible. My husband tried and confirmed they were not. I stuck with a cinnamon roll because every express has awesome cinnamon rolls. This was unfortunately not the case. They were hard and over done. The quality of this stay versus our stay in October was greatly deminshed.

There were lady bugs (beetles) in both of the rooms. Don't know if this was restricted to the 4th floor or throughout the hotel.

The property as a whole is modern and well-maintained inside and out. It is very convenient to the interstate, yet set back far enough that there is no noticeable road noise getting to the rooms. The front desk associates were welcoming, courteous, professional, and helpful both at check-in and check-out. The room was sparkling clean and very comfortable. The wi-fi worked fine, and there was plenty of room for both working and relaxing. The breakfast layout was ample, with plenty of healthy options, and the coffee was good. All in all a very restful night's stay on a long road trip. Highly recommend!

Staff went above and beyond

It was average.

Very convenient

Best sleep I’ve had in a while. Nice rooms friendly people hope to stay again on the way home. They had lemonade in the lobby which my grandkids probably drank the whole gallon before the night was over. Overall great stay here in Knoxville!!!

Nice looking hotel and rooms, however their P-tac units for heating and cooling are dysfunctional. You will either cook in the room or freeze. The fan never shuts off and blows at full speed all night.