We booked a suite as we wanted a sofa to sit on to watch tv. The sofa was in terrible condition, faced away from the tv and should have been replaced .The heater was too noisy to sleep with it on so turned the heat off for the night. This is definitely not a $200.00 a night hotel. Would not stay again. We were disappointed in several of the IHG hotels we stayed in recently in several states. Their card in the room says…let us know if you are not 100% satisfied…we did. No response.