Christiaan the traveller
March 19, 2024
Booked through trip.com because of the beautiful photos of the view and bath on the balcony. Unfortunately, this soon turned out to be a scam on arrival. The hotel has suffered quite a lot over the years, little to no maintenance and the room itself was very disappointing. Dirty furniture with unexplained stains, poor hygiene and heavily outdated. used flip flops in the room...
After contacting trip.com, we were asked to ask the hotel manager for a refund ourselves. He shot completely in Defence mode at our request. No other rooms available, no plans to find a solution and a refund was anything but possible. After we made it known that he left no choice but to give a bad review, he started screaming and we left because we feel unsafe. +€400 down the drain. So be careful before booking this hotel. We are now looking with trip.com to see if we can still get a (partial) refund.