irisL7888
February 21, 2024
This should be the first negative review for a hotel recommended on the Ctrip platform since 2023, and it is a comprehensive negative review. It is hard to imagine that this is the hotel I booked for my family to spend New Year's Eve. Thinking that I won’t cause trouble to everyone on New Year’s Eve, I can’t bear to comment until now.
In terms of environment: The room is located in a building next to the entrance of the hotel on a village road, next to a smelly ditch (picture 6). It is covered with floating plants, but it is still difficult to cover up the pungent smell of dirty water. 🤮The good thing is that you can’t smell it in the room when the door is closed.
In terms of hygiene: It was late at night before we went to bed that we discovered that the bedding was stained and had a big hole in it (Pictures 1, 2, and 3). . . After turning on the lights, I found that the lampshade in the lobby was also stained (Picture 4). How could such dirty and broken things appear in a hotel with a room rate of 2,000+? ? I don’t know if the water in the swimming pool is circulated, but I saw people collecting leaves, but no water was changed. (Picture 5) When we checked out, we saw old mattresses piled up outside the check-out area in the adjacent corridor. Our backs instantly felt cold. (I didn’t have time to take pictures, so please check with Ctrip to see if the mattresses in all rooms are old mattresses)
In terms of service: Booking a room for 2 people. We are bringing children and there is an additional room fee. There is no problem. However, the extra room fee does not provide extra slippers, and the adults only have paper slippers and no beach slippers (in the end, we went out to buy slippers ourselves without extra money). . Shortly after we checked in in the afternoon, the lady at the front desk said that they would get off work at 5 pm, and they might not be able to find anyone after get off work. If necessary, call the front desk card. . Then, in the evening we discovered that the water was out. . I couldn't find anyone, and even if I contacted Ctrip to complain to Ctrip staff, I couldn't find anyone. Fortunately, I swam at the beach in the afternoon and took a shower in advance. I came back very late after dinner to restore the water. I don’t know how Ctrip managed to coordinate the water back without finding hotel staff. It was not easy for Ctrip staff on New Year’s Eve. We didn’t ask for more. We would definitely change hotels on weekdays. . . The next day, breakfast, I thought I would finally have a good breakfast. . We admit that the breakfast is okay, but when a Japanese family of four came over opposite, we realized the difference in service. When we ordered, we were only provided with a dense English menu, and we looked at it for a long time before being given a picture menu. A family of three gave each person a slice of watermelon and pineapple (Picture 8); opposite a Japanese family of four, with a two- or three-year-old baby for us, they enthusiastically gave us an English + picture menu, and a long plate full of fruits. I deeply feel the differences in trea**ent between countries.
Please arrange for Ctrip personnel to personally verify the above. If it is true, please remove this hotel from your platform.
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