Mercure Koh Chang Hideaway

Fabulous hotel 3 staff members stood out for the helpfulness Gigi, ckjv and mark They couldn’t have been more helpful Highly recommend

Loved this place! Great pool and beach. Never got a drink or food here though. Waited for over 20 minutes with 4 people behind the bar to have them all disappear and not get served at all.

Good nice would recommend for relaxing

We stayed in beachfront room, the location is hidden, remoted in end of lonely beach, its hard to drive in esspecially when it is dark. The room and service are good.

I recently stayed in a pool villa at this hotel, and while the overall experience was okay, there were some issues. The villa itself was spacious and nice, but it felt a bit old and in need of maintenance. One major downside was the jacuzzi, which had a bubble function that wasn’t working. The shower was also frustrating, as the water heater didn’t function properly, giving only very hot or very cold water with no in-between. On the second day, we faced low water pressure, and the heater stopped working altogether. Despite informing the staff in the late morning and returning in the afternoon, the problem was still not fixed. It seemed like the front desk and the maintenance team didn’t communicate well, which was disappointing. As for the breakfast, it was just okay—nothing special but decent enough. That said, one good point is that the price is reasonable compared to other hotels on the island. If they can improve their maintenance and service, this place could be a much better choice.

The hotel was very nice and quiet with accessible beach. Receptionists were professional and helpful with great service mindset.