KC Grande Resort Koh Chang

The location is excellent, with plenty of restaurants, massage parlors, and supermarkets nearby. The hotel is split into two sections by a road, and security guards direct traffic whenever you cross, which is a great touch. The rooms are spacious and relatively quiet. The renovations didn't disturb our sleep at all. Breakfast was decent, and there are staff at the front desk who speak Chinese.

This resort is the prime spot on Koh Chang's White Sand Beach! Step right out onto a private white sand beach with fine sand and crystal-clear water. You have 4 pools to choose from, and the oceanfront infinity pool offers breathtaking sunset views. The breakfast at the ocean-view restaurant is extensive, with Thai noodles and fresh fruits fully covered. There's a 7-Eleven, night market, and massage places right outside. The front desk staff are welcoming and some speak basic Chinese. The resort also offers a free shuttle service on demand. Amazing value for money!

Breakfast was great! The beach right in front of the hotel would be amazing on a sunny day. I'd love to come back during the dry season. The only small issue was the weak shower pressure. The reception staff were always friendly and helpful.

We stayed at Paradise Villa, first with my 12-year-old child, and then my husband joined us. The hotel claims to be 5-star, but it's absolutely not; at best, it's 3.5-star. The service is mediocre at best. Let's start with the villa. The renovation clearly isn't new, but the villa is spacious. The pillows and mattress are comfortable, and the linen is good. However, there are no power outlets near the bed, which is very strange and inconvenient. There's no master switch to turn off all the lights; you have to manually switch off lights in the bathroom, wardrobe, and bedroom. There's a terrace with a table and two soft cushions, but no backrests, making it really uncomfortable to sit. There's also a drying rack for swimwear and two sun loungers. The beach access from the villa is obstructed by bushes, likely due to wind. We didn't have direct beach access; we had to walk through another villa via a broken concrete slab and a lot of trash. Room cleaning is very mediocre. They only left three 0.5L bottles of water for the villa when we were two people. This wasn't enough! We used it for brushing our teeth too. They added two more bottles when my husband arrived. The hotel grounds are green and seem to be maintained, but there's a general sense of untidiness. There's ongoing renovation in a new block near the reception, with drilling and hammering starting at 7:30 AM. It's unclear how people are living in the nearby building, but we didn't hear anything because we were far away and the sound of the surf was loud. There are three pools: a large main one, a small private one, and a pool in a neighboring building across the road. Breakfasts are very meager, pretty much the same food every day. We stayed for a week, and after three days, we had no appetite for it anymore. There were four types of fruit, which varied, but you won't see any fresh juices here. My daughter wanted to make a Caesar salad for breakfast and add mayonnaise, which was on display but looked awful, covered in a crust. The next day, we specifically checked, and nothing had changed. Surprisingly, the coffee wasn't bad. We had lunch at the main restaurant a few times. The dishes were good, but we waited a long time, even though the restaurant was empty. The reception is a whole other story. I repeatedly informed them that my husband would be arriving and we needed an extra bed for the child. In the end, they forgot, and I had to call reception again. However, they didn't forget to charge me, and even asked me to pay before my husband arrived. I, of course, said I would pay at check-in. The only positive for us was the beach: long, wide, and good for walks at low tide, with cafes where you could order drinks. During a storm, there was so much trash on the beach, it was a dismal sight: fishing hooks, glass bottles, and huge piles of plastic, no exaggeration. They only started cleaning up the next day. Another plus is the location, with a 7/11 convenience store, restaurants, massage places, and a currency exchange right after the hotel.

I didn't have high expectations, but after checking in, I found the views to be even better than in the pictures! The environment is very comfortable and the breakfast is delicious. The water pressure is also excellent, and you can look out at the sea! It would be even better if the weather was good. However, when checking in, the staff told us they had upgraded our room, but later on Trip.com, I discovered the 'upgraded' room was actually cheaper than the one we originally booked.

We've been staying at this hotel since 2016. It's a good hotel with an excellent beach!!!

The accommodation is clean, and the breakfast is delicious. The beach view in the evening is absolutely stunning, perfect for a relaxing getaway.

Excellent hotel, beautiful grounds, and a great location. I really liked how the staff treated guests. The breakfast was varied and delicious, with a large selection of hot dishes and excellent coffee.