Conrad Koh Samui Reviews

I stumbled upon the 'most beautiful Conrad' – truly, 'the Conrad with the most stunning sunsets.' First off, the hotel's airport transfer is super cool; they even greet you with a Conrad-branded coconut! After a winding drive up the mountain, we entered the Conrad's grounds. What greeted us was an incredibly beautiful panoramic view of the sea and sky, along with a magnificent elephant flower wall crafted from bougainvillea. Check-in was completely stress-free, with a Chinese-speaking butler ready to assist. While waiting, you can snap some photos of the breathtaking 270-degree ocean view. Rooms: All room types (except for two- and three-bedroom suites) come with a private pool, and their size and layout are largely similar. The price difference mainly depends on the room's elevation and location. Even the basic rooms offer unparalleled views of the azure sea and sky. I booked a Premium Sea View room for my stay. You can see the specific layout and amenities in the photos. Since it was our wedding anniversary during our visit, the hotel thoughtfully arranged a surprise setup, paying attention to every detail, which added to the romance. The king-size bed faces directly onto the infinity pool and the seamless sea-sky horizon. Waking up to such a beautiful view every morning was amazing! I absolutely loved the hotel's mattress – I wish I could buy it to take home! This hotel offers a private ocean for sunsets. Every evening at sunset, the golden light paints the infinity pool. In that moment, it's hard to tell where the sky ends and the sea begins; you feel completely enveloped by the sunset glow. Hotel Restaurants: The dining options are diverse, so you don't have to worry about not finding something you like – there's always something to suit your taste. Plus, breakfast offers unlimited coconuts! Activities: You can eat, drink, and play right at the hotel. Take a stroll down to the private beach, or book a longtail boat. We opted for a private boat charter, and the captain was incredibly attentive, haha! The entire sea area felt like ours. The beach quality at the hotel is average, with many hidden rocks in the water, so it's not ideal for swimming in the sea. Among the hotel's activities is a visit to their organic farm, where you can interact with some small animals. Other activities include yoga, making herbal compresses, and various water sports. They even gave us a small sea turtle souvenir at check-out.

Our entire family fell ill a day after checking into the hotel, and I was the worst, suffering from severe vomiting and diarrhea, and extreme weakness. We had originally booked for three nights but had to check out a day early. We paid for a taxi to Bangkok Hospital Samui, which was nearly an hour's drive from the hotel. The doctor diagnosed us with ****, and I received an IV drip and medication, costing nearly 10,000 baht. When we checked out, we discussed a refund for the unused night with the hotel. They told me to go to the hospital first and initiate the refund through Trip.com. However, when Trip.com later processed the refund request, the hotel rejected it. To this day, the hotel has not refunded us for the unused night. The **** was also entirely the hotel's responsibility. I requested compensation for my medical expenses, but the hotel has been delaying and has not responded. Our family came to Koh Samui hoping for a wonderful vacation. We chose this hotel because of our trust in Conrad, but our holiday was completely ruined as a result. I will continue to appeal until I receive the refund and compensation from the hotel, as well as a reasonable explanation for their food safety issues.

Hely was excellent, providing a lot of support and help, and promptly resolved the issues I encountered. The hotel itself is good, but the quality of service from its staff is even more important. A perfect experience!

I had a wonderful stay at Conrad Koh Samui, where the service was excellent from start to finish. Ms. Zye and Mr. Thip were very professional, helpful, and kind and Ms. Nakhwan who drove us to our rooms gave a room tour and the entire experience was smooth and informative. The room that I booked was the Sunset Pool Villa and the whole atmosphere and environment was beyond my expectations. Ms. Pleng, Ms. Ja, and Mr. Mark provided excellent rides around the resort. The rides were smooth and comfortable, and both were friendly, professional, and attentive, which added greatly to the overall experience. The Dining experience here was remarkably pleasant, definitely worth to have a bite during the stay. The room service provided is excellent to the point that it feels too good. The atmosphere throughout the resort was calm, pleasant, and relaxing, making it an ideal place to unwind. I would highly recommend this resort to anyone looking for top-tier service and a peaceful luxury getaway. I’ll be coming back to celebrate the new years with Conrad Koh Samui, the place got me hooked

Hailed as the most beautiful Conrad in the world, this hotel is built into the hillside with a beautifully tiered design. Every room boasts unparalleled views, making it the best spot on the island to watch the sunset. Its location, far from the hustle and bustle of the city, provides exceptional tranquility. The hotel offers Chinese butler service, providing meticulous and highly responsive care for every detail, from check-in to check-out. Transportation within the hotel relies on golf carts. The breakfast also deserves praise; although the variety isn't vast, the quality is excellent. The only minor drawback is that the hotel is a bit older, so some facilities are relatively dated. Perhaps due to environmental reasons, I couldn't find disposable slippers in the suite. Overall, I'm very satisfied, and it's definitely a top choice for couples!

The hotel environment and service are both excellent. The room views are also fantastic, highly recommended! The breakfast buffet offers a wide variety of choices that cater to most tastes. There are also island hopping tours available for booking.

Simply stunning.

The hotel is about a 50-minute drive from the airport. It's a fantastic hotel, a great experience.

Friendly staffs, nice service,small lobby, old room

The best for an escape trip. So beautiful, so calm and healing.

I booked this stay just for myself, and it turned out to be exactly what I needed! Every little detail felt tailored to me, and the team went above and beyond to make it special. Big thanks to Khun Mink, Daniel, and the rest of the staff, their warm, responsive care made my time at Conrad feel extra comfortable and truly welcoming. I left with a big smile and can’t wait to come back!

Great views, but underwhelming service and food quality. Also, we are taking the half board with a dinner included, but unlike the buffet dinner that we have, thought it was just one starter, main course, and dessert, so be careful that you take the half board. Small things in service were missing. For instance, the attentiveness with which food was being served, the room service, and the housekeeping lacked the finesse. Very small beach and quite rocky, so while you can have great views of the ocean, you can’t really enjoy the water.

The place is very well established. It‘s a bit regretful that we came during winter time so we could not swim in the ocean; but chilling at the beach and the pool is an amazing experience. The staffs were 10/10, they are very quick and attentive.

Great food, great villa and great service! I cannot ask for more!