Koh Phaluai Eco Resort

Worst experience EVER – and we didn’t even make it! ⭐ 0/10 (and that’s still too high) If this resort proves one thing, it’s that you can redefine customer service… in the worst way imaginable. We booked one night at Koh Phaluay Eco Resort, but food poisoning literally left me in bed feeling dead. Our itinerary completely ruined. What do you do? You try to contact them to cancel or at least make arrangements. We sent multiple messages. How many replies did we get? ZERO. Radio silence. Complete ghosting. Until… two days later. “We’ll arrange a taxi to pick you up.” Seriously? Two days after our first message?! As if we’re up for that when I’m hanging dying over a toilet. Then we tried to contact them again. Guess what? Ignored. Again. If this is how they treat guests before you arrive, I don’t even want to know what they’re like once you’re there. You might want to bring an SOS torch, as there are clearly no answers to any questions. Conclusion: This resort is not eco-friendly, not friendly, and certainly not customer-focused. More like: Eco-Ghost Resort. Save yourself the trouble and book somewhere else.