Mantra Samui Resort, Adult Only

DO NOT STAY HERE UNLESS YOU ENJOY SLEEPING WITH BUGS! We booked Mantra for 4 nights and 5 days. On our very first night, we checked in around 9:00 PM and as soon as we turned the lights on in our room, we found bugs everywhere. I have videos to prove it. There were bugs on the pillows, in the bed, on the floor, on the tables, and throughout the room. We called reception, and they simply said they would check if another room was available. There was no apology or reassurance. That immediately made us wonder what would have happened if there hadn’t been another room available. Were we just expected to sleep there? Thankfully, we were moved next door, and the replacement room initially appeared clean. During check-in, we were told there would be a Thai cooking class at 4:30 PM the following day. We planned our entire first full day in Koh Samui around this. The next morning, we even went back to reception specifically to confirm the time. I asked, “The cooking class starts at 4:30 PM, right?” and the receptionist confirmed that it did. We returned to the hotel at 4:15 PM, only to be told by the chef that the class had already finished because it had actually started at 3:00 PM. I explained that reception had confirmed 4:30 PM twice, but all we got was a shrug. One of our holiday days was completely wasted because of incorrect information provided by the hotel. When we returned to our room, we found another infestation. There were lines of bugs across the floor, around the sliding door, and crawling up the curtains. Reception said they would send a “pest control team.” Instead, one staff member arrived, looked at the bugs, then called another staff member carrying an insect spray can and a broom. They sprayed part of the floor, swept away some of the bugs, and left. The bugs on the curtains weren’t even addressed. To make matters worse, every time staff came to inspect the room, they left the sliding door wide open while the lights and air conditioning were on, attracting even more bugs inside. My girlfriend and I were always careful to open the door for as little time as possible because we understood the environment. It was frustrating to see the staff doing the exact opposite. On our third morning, I woke up to find yet another bug, this time a cricket, right beside the bed. I had asked to keep the insect spray from the previous visit, so I ended up dealing with it myself. I have photos and videos of everything described above. Overall, this was an extremely disappointing stay. Between the repeated bug problems, the poor handling of the situation, and the incorrect information that caused us to miss the cooking class, our holiday was negatively affected. I’ve stayed in 2, 3, and 4-star hotels and have never experienced anything like this. For a hotel that advertises itself as a 5-star resort, this was simply unacceptable. I cannot recommend staying here, and I strongly suggest looking elsewhere when visiting Koh Samui.

It was a lovely hotel. We had a big apartment over looking the restaurant and out to the sea. Only downside our pool at the hotel was under maintenance but they gave us credit to use in the hotel and use of another pool down the road. Great hotel and recommended it highly!

One of the best places I have ever stayed in. I highly recommend this place especially if you want to enjoy your stay and have memorable stories.

Beautiful view. Amazing pool. Also lovely staff and massage. Very quiet and appreciate the adults only. Very good value for money I would go back again

Enjoy time here without excited kids screaming. Only downside is the location could be a bit far from town, but we took the free shuttle van to visit town. Food was ok but the hospitality was amazing. Gym with great equipments and the massage at the spa was really amazing.

Great hotel with amazing views over the bay. Food and drink great and the price is very reasonable. Under new management which has really improved the whole customer experience. Adults only so perfect for singles and couples . Breakfast is good and healthy . This is my fifth stay and I was in the wow ocean view suite . Highly recommended. Paul , London. .

They are calling themselves a wellness hotel and they are! The staff are very nice and attentive to the details. There are interesting sessions to attend during your stay and you will love it. The breakfast options were great and I enjoyed them so much while I stayed. The hotel provided a shuttle bus to central mall in case you don't drive. I won't recommend to walk from the main road to the hotel. I want to highlight the gym here that people will love and one more thing the hotel won't accept the customer under 16 years old.

Perfect. Stunning views. Great food. Great service. I miss it!

I’ve stayed here before but forgotten how much I love it! Had a wonderful, last minute, 2 night stay, and enjoyed every second! The new breakfast menu was also appreciated and I particularly liked hanging out on my private terrace .. I will be back! Thank you! 🌴😎🌴