PAVILION SAMUI VILLAS & RESORT Properties in Koh Samui

The hotel is good for young families. I went with my elderly parents, so it was difficult for them to move around, due to there being many steps everywhere. The service staff is generally very good, and the food is good too. Now for the areas of improvement: 1) On our first day at the beach, there was some miscommunication with a server. We asked for a drinks menu and it took him 20 mins to get it to us, so in the meantime, we decided what we want to get. When he finally came to us and we have him the order, he got upset that we didn't even look at the menu. After that, he got the order wrong. This wasn't entirely his fault, there was a genuine miscommunication, but again, he was very rude to my father about it. Then he started rolling his eyes and shaking his head at my dad. Who is 81 by the way. Luckily, the other days, we had different staff helping us and they were wonderful. 2) Housekeeping: Not the best. The room was quite dusty. Floor was quite sandy too. Tip: Ask for sea facing rooms. The other rooms are a little darker and the ground floor rooms can occasionally have a drainage smell, as the drain system is right outside the room.

The location of the hotel is very good. There are many restaurants and massage places downstairs, which are very lively. Special emphasis is placed on the hotel service, which is amazing. This is the best experience I have ever encountered in my travels. The hotel staff Sao is very enthusiastic and helpful in recommending I went on a fishing trip and forgot to pick up the charger when I checked out. Hotel staff Sao contacted me and I told her to go back and pick it up the next day, but she had someone send the charger to another hotel where I was staying. Love it. I highly recommend staying at this hotel.

I have been returning to China for a long time before I commented. I had a very comfortable holiday at the hotel with the elderly and one-year-old children in the Spring Festival. I originally booked a short-term rental villa on the island. After a water outage and power outage, I decided to retreat and live here again. The three-bedroom villa we stayed in was actually four bedrooms. The interior decoration time was a bit long, the maintenance was good, the mattress and pillows were comfortable, and during the stay, except during the break, the room time was very small, basically on the beach and In the yard; the location of the hotel is not said, the next few steps to the beach, the quality of the beach is general, there are some small stones, a few minutes to the left will be better; near the hotel seven or eight minutes drive a large local supermarket, vegetable meat The seafood is very comprehensive. We basically do our own cooking and take-out. The emphasis is on the service that is beyond expectation. The management of the housekeeper sao is completely barrier-free. The problem is solved at any time. We have not enough hangers. We bought a new one on the same day. I need a children's dining chair. I bought a new one for us the next day. Every day, I ask if there is a need. The little girl who cleans up and the uncle of the security guard are also doing their best to solve the problem at any time. Although the hotel provided ample mosquito-repellent incense, we were bitten very badly, reminding everyone to bring enough toilet water. After being bitten, you can go to 7-11 to buy a local ointment, which works well.

Amazing private pool area with perfect view on the beach. Very friendly staff. Breakfast was delicious, selection changes day by day. The interior was decent. We enjoyed our short time there.